Hillarys Blinds Embarking On a Large Scale and Complex Digital Transformation with IPI The Opportunity Hillarys…
Category: IPI
Building A Digital Transformation Strategy For CX
IPI Building A Digital Transformation Strategy To Enhance Customer Experience Customer’s Opportunity Northern Ireland Water, established…
Ten Top tips – Using Call deflection to Reduce Call Volumes
Ten top tips – using call deflection to reduce call volumes The contact centre should be…
IPI Helps YoungMinds Support More Concerned Parents
IPI Helps YoungMinds create a plan to Support More Concerned Parents YoungMinds is the UK’s leading…
How to Boost Customer Experience in the Utility Sector
How to Boost Customer Experience (CX ) in the Utility Sector – CX: It’s time to…
IPI teams with Mentoring Lab to help young people Get into Tech
IPI teams up with The Mentoring Lab to help young people break into the tech sector…
IPI adds PCI capability to IPI Contact Centre Cloud
IPI Cloud PCI offered on consumption basis to help contact centres satisfy PCI requirements cost-effectively IP…
Refresh Homeworking Strategy for Contact Centre Staff
How to refresh your homeworking strategy for 2021 for contact centre staff Craig Farley, Head of…
Contact Centre Webinar: IPI Cloud AI 4th March
Join IPI for a free online contact centre webinar where they will outline what their product…
IP Integration (IPI) Announces Sat Sanghera as New CEO
IPI announces Sat Sanghera as new CEO – Further strengthens leadership team with appointment of Andy…
2021: The Year of the Omnichannel Cloud Contact Centre
2021: the year of the omnichannel cloud contact centre – Craig Farley, Head of Consulting, IPI…
4 Ways to Keep Employee Engagement High During Lockdown
4 ways to keep employee engagement with contact centre agents high during lockdown Craig Farley, Head…
IP Integration launches IPI Cloud AI for Contact Centres
IP Integration launches IPI Cloud AI for Contact Centres New SaaS solution gives customers access to…
5 benefits of an Effective Contact Routing Strategy
5 benefits of an effective contact routing strategy within the contact centre – Steve Murray, Solutions…
Is Your Contact Centre Listening to Vulnerable Customers?
is your contact centre listening to your vulnerable customers? Steve Murray, solutions director at IPI Covid-19…
The future of the Contact Centre Post COVID-19
The future of the contact centre post Covid-19 – Coronavirus has forced unprecedented change upon the…
Why now is the Time of the Contact Centre Chatbot
Why now is the time of the contact centre chatbot By Steve Murray, Solutions Director, IPI…
Managing Workforce Engagement During COVID-19
Managing workforce engagement during COVID-19 Craig Farley, Head of WEM Consultancy IPI Contact centres have seen…
IPI Team Up with UK Youth to help People Build Futures
IPI teams up with UK Youth to help young people build bright futures – Reading-based company…