Contact Centre Panel Selects IPI To Join Partnership Network – IPI joins vetted network of technology providers serving Contact Centre Panel’s customer base
IPI, the contact centre specialist and solutions provider, have announced that it has been selected to join specialist consultancy Contact Centre Panel’s vetted network of technology providers. The partnership will see IPI’s products made available to Contact Centre Panel’s extensive customer network of over 190 outsourcers and clients looking for the best fit technology partner.
Contact Centre Panel is an established organisation serving the needs of global contact centres by recommending best of breed outsourcers and technology providers from across its partnership network, as well as offering additional consultancy services. As a new partner, IPI’s portfolio of contact centre solutions and services, such as its Contact Centre-as-a-Solution – ElasticCX CCaaS – and its automated pause and resume compliance solution – Pauseable – will now be added to Contact Centre Panel’s list of approved solutions.
David Taylor, Operations Director at Contact Centre Panel, commented,
Contact Centre Panel is committed to providing our clients with access to the best solutions in the market, and as such we are delighted to have IPI join our established network,
IPI has more than 20 years of experience in delivering solutions to the contact centre space. IPI’s ElasticCX CCaaS and PCI solutions in particular offer our customers unique abilities to facilitate business transformation and a seamless, and compliant, customer experience. They are a welcome addition to our partnership network.
The new partnership with Contact Centre Panel cements IPI’s ongoing strategy to invest in purpose-led innovation, as IPI looks towards its next phase of growth. Over recent months, IPI has announced several significant milestones for the company – including equity share investment from Ethos Partners, a leading private equity firm, and positioning on E2E’s inaugural Tech 100 list – a list celebrating the UK’s fastest-growing tech companies.
Dave Glasgow, Strategic Partnerships Director at IPI, said,
IPI is committed to partnering with likeminded organisations that can help to support the growth of our brand as we continue to focus on delivering innovative solutions to the market,
Our partnership with Contact Centre Panel will enable us help drive excellence in customer contact to a wider base of customers. We look forward to working with its team and introducing IPI to a new audience of users.
Contact Centre Panel helps organisations to deliver outstanding customer experiences and develop successful long-term client-partner relationships.
We assist our clients by skilfully identifying the right outsource partners, to meet their specific business requirements.
We use extensive outsource customer contact experience, industry expertise and our comprehensive networks of 190+ market-leading contact centres and 110+ best-of-breed technology providers to help companies achieve success.
IPI is the UK’s leading digital contact centre specialist, focused on creating intelligent and innovative contact centre solutions that deliver exceptional customer experiences.
IPI understands that technology is only part of the solution to addressing business challenges within the contact centre. Its experts know the intricacies of people, technology, processes and customer demands and understand the realities of running a contact centre, as well as the practicalities of making advanced software deliver to its full potential.
For additional information on IPI view their Company Profile