Zoom and Avaya announce new strategic partnership

Zoom and Avaya announce new strategic partnership to deliver enhanced collaboration experiences for the contact centre…

Avaya & International Avaya User Group Unveil CX Force Awards

Avaya and International Avaya User Group Unveil CX Force Awards 2024: A New Era of Customer…

Unlocking Customer Experience Potential with Avaya Experience Platform (AXP)

Unlocking Customer Experience Potential with Avaya Experience Platform (AXP) Over the past year, Sabio Group has…

Maintel Expands Partnership with Avaya to Enhance CX Solutions

Maintel expands partnership with Avaya to enhance their Customer Experience Solutions – Partnership will see Maintel…

Standard Focus Transforms CX with Experience Platform

As a fulfillment BPO, Standard Focus’s primary goal is to eliminate the reasons why its customers…

Avaya Ecosystem Creates Tailored Contact Centre Solution

In the UK’s National Health Service (NHS), skilled staff answering non-emergency 111 calls must also be…

Avaya Helps Enterprises Deliver AI-Powered Innovation

Avaya Helps UK and Ireland Enterprises Deliver AI-Powered Innovation Without Disruption Avaya CEO highlights how Avaya…

IPI Accredited as Avaya Experience Platform Cloud Specialist

IPI becomes the UK’s first client-facing Avaya partner to receive accreditation, which will help more organisations…

Company Profile: Avaya

Businesses are built by the experiences they provide, and every day, millions of those experiences are…

Avaya Positioned as Leader in Intelligent Contact Centre Solutions

Avaya Positioned by Aragon Research as a Leader in Intelligent Contact Centre Solutions, Transforming the Contact…

How Low CSAT is Eroding your Brand & Revenue

The silent revolt: how low CSAT is silently eroding your brand and revenue (and what to…

Kura Chooses Avaya Cloud to Transform Customer Experience Offering

Kura, the UK’s largest independent outsourcer, is transforming its contact centre capability with Avaya Enterprise Cloud.…

Consumer Duty: Common Sense for Contact Centres

Consumer Duty: common sense for contact centres When we talk to operations, customer service and contact…

Practical Improvements to Customer Support Outcomes

Consumer Duty: making practical improvements to customer support outcomes within the contact centre – Adrian Harvey,…

How to Reduce Agent Errors in your Contact Centre by 30%

How to Reduce Agent Errors in your Contact Centre by 30% – Discover why organisations including…

Mind the ‘Contact Centre Agent Knowledge’ Gap

Mind the ‘Contact Centre Agent Knowledge’ Gap –  Deploying employee-centric Artificial Intelligence (AI) to repair competency…

IPI Supercharge Your Avaya Contact Centre Investment

Supercharge your Avaya contact centre investment with IPI – Selecting a contact centre platform is a…

Maintel & Avaya enable Telegraph Media Group Transition to Cloud

Maintel and Avaya enable Telegraph Media Group’s transition to the cloud with Avaya Cloud Office™   Maintel,…

FourNet named Avaya Growth Partner of the Year

FourNet has been named Growth Partner of the Year 2020 at Avaya’s Annual Partner Summit Awards…

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