Maintel Expands Partnership with Avaya to Enhance CX Solutions

Maintel expands partnership with Avaya to enhance their Customer Experience Solutions

– Partnership will see Maintel adding Avaya Experience Platform™ to their portfolio of products and services.

– Avaya Experience Platform™ will provide customers with a public cloud solution that is designed to help customers innovate without disruption.

Maintel, the pioneering cloud and managed services company, has announced an expanded partnership with Avaya, a global leader in customer experience solutions.

The new partnership will see Maintel adding Avaya Experience Platform™ to their portfolio of products and services, providing organisations with the ability to acquire, delight and retain their customers with new CX technology from the cloud.

Avaya Experience Platform delivers a scalable, cloud-based customer experience solution running on the Microsoft Azure public cloud. It helps organisations deliver experiences for their customers and employees across multiple touchpoints, connecting everything – voice, email, chat, messaging and social for an effortless customer experience.

Maintel holds high levels of accreditation with Avaya as both a Diamond Edge Partner and DevConnect Program Member. As one of Avaya’s most accredited partners in Europe, Maintel’s experts support hundreds of thousands of interactions per day using Avaya technology.

Maintel is also one of Avaya’s leading partners for cloud services – supporting tens of thousands of Avaya users on Maintel’s ICON Communicate and ICON Contact private cloud services.

Yogesh Patel, Chief Growth Officer at Maintel commented

“Our heritage with Avaya is second to none. Having partnered with Avaya for over 20 years, we are very pleased to be venturing into a new reinvigorated partnership.

Our extensive experience and expertise will enable us to not only deliver, support and manage any type of Avaya Experience Platform deployment, but will also help to integrate the platform with the customer’s business application ecosystem and seamlessly migrate them at a pace that’s right for them.”

Alison Hastings, Senior Director – Channel, Avaya UK&I, added:

“We’re excited about taking our partnership with Maintel, a long-standing channel partner, to the next level.

By adding the Avaya Experience Platform to its portfolio, Maintel will be able to help our joint customers build and scale the contact centre their businesses need, with powerful features that can be tapped into with no disruption to existing operations. We can’t wait to help solve our joint customers’ customer experience needs.”



Maintel has a proud tradition of providing managed cloud communication, connectivity and cyber security services. We’ve helped hundreds of businesses and organisations to address the growing need for digital transformation.

Founded in 1991, Maintel has a proven track record of delivering communications solutions and services to both the private and public sector. In that time, the company has gained the expertise to solve the challenges associated with digital initiatives, and its managed services approach ensures clients realise the full value of their technology.

This is achieved by specialising in three key pillars of digital transformation: making organisations more effective, efficient, and collaborative with digital workplace solutions; allowing organisations to acquire, develop, and retain more business by using technology to create more meaningful customer experiences through outstanding service; ensuring organisations’ employees, customers, and partners always have seamless access to their data and applications through reliable, secure connectivity.

Ongoing growth of Maintel’s cloud and managed services offerings continues to allow the company to keep supporting the increasing demands of the market.

For additional information on Maintel visit their Website

Businesses are built by the experiences they provide, and every day, millions of those experiences are delivered by Avaya. Organizations trust Avaya to provide innovative solutions for some of their most important ambitions and challenges, giving them the freedom to engage their customers and employees in ways that deliver the greatest business benefits. Avaya contact centre and communications solutions power immersive, personalized, and unforgettable customer experiences that drive business momentum. With the freedom to choose their journey, there’s no limit to the experiences Avaya customers can create.

For additional information on Avaya view their Company Profile

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