Avaya Announces CEO Leadership Transition — CEO Alan Masarek to Retire at Year End; Current Board…
Tag: Avaya
How Vertical-Specific Models Will Unlock The Value of GenAI
How Vertical-Specific Models Will Unlock The Value of GenAI Those who overlook vertical-specific models when integrating…
Improving Customer Experience (CX) with Self-Built AI
Improving Customer Experience (CX) within contact centres with Self-Built AI AI applications help organisations improve their…
Unlock Innovations with Avaya Experience Platform
Now you can enhance employee and customer experiences by adding Avaya innovations to your contact centre.…
Avaya Continues Leadership Team with Appointment of Chief People Officer
Avaya Continues Leadership Team Transformation with the Appointment of a Chief People Officer Kamilah Thomas Brings…
Transforming the Citizen Experience via the Contact Centre
Citizens are the customers of public sector organisations. As consumers, they expect to have access to…
The Power of CX – as Told by the Customer
The Power of CX – as Told by the Customer – Steve Joyner, Vice President Avaya…
Inaugural CX Force Awards Winners Honoured at Avaya ENGAGE
Inaugural CX Force Awards Winners Honoured at Avaya ENGAGE for Transforming Customer Experiences in the contact…
Avaya Unveils Significant Enhancements to Avaya Experience Platform
Avaya Unveils Significant Enhancements to the Avaya Experience Platform, Further Elevating the Enterprise Customer Experience Avaya…
Calabrio’s WFM Integrates with Avaya Experience Platform
Calabrio’s Workforce Management Contact Centre Software Integrates with Avaya Experience Platform™ Public Cloud to Power Cloud-Driven…
Avaya and RingCentral Expand Strategic Partnership
Avaya and RingCentral Expand Strategic Partnership with AI-Powered Communications and Collaboration Experiences New Hybrid Solution Empowers…
Avaya Acquires Edify Extending its Position as Leader in CX
Avaya Acquires Edify, Further Extending its Position as the Leader in Customer Experience Solutions for the…
Avaya Named Among Top Solutions for Contact Centre as a Service
Constellation Research Names Avaya in ShortLists™ Among Top Solutions for Contact Centre as a Service (CCaaS)…
Avaya Market Momentum Continues, Looks Ahead to Annual Customer Conference
Avaya Market Momentum Continues, Looks Ahead to Annual Customer Conference Leading global CX and communications solution…
Zoom and Avaya announce new strategic partnership
Zoom and Avaya announce new strategic partnership to deliver enhanced collaboration experiences for the contact centre…
Avaya & International Avaya User Group Unveil CX Force Awards
Avaya and International Avaya User Group Unveil CX Force Awards 2024: A New Era of Customer…
Maintel Expands Partnership with Avaya to Enhance CX Solutions
Maintel expands partnership with Avaya to enhance their Customer Experience Solutions – Partnership will see Maintel…
Standard Focus Transforms CX with Experience Platform
As a fulfillment BPO, Standard Focus’s primary goal is to eliminate the reasons why its customers…
Avaya Ecosystem Creates Tailored Contact Centre Solution
In the UK’s National Health Service (NHS), skilled staff answering non-emergency 111 calls must also be…