Avaya Helps UK and Ireland Enterprises Deliver AI-Powered Innovation Without Disruption Avaya CEO highlights how Avaya…
Category: Avaya
IPI Accredited as Avaya Experience Platform Cloud Specialist
IPI becomes the UK’s first client-facing Avaya partner to receive accreditation, which will help more organisations…
Avaya Positioned as Leader in Intelligent Contact Centre Solutions
Avaya Positioned by Aragon Research as a Leader in Intelligent Contact Centre Solutions, Transforming the Contact…
How Low CSAT is Eroding your Brand & Revenue
The silent revolt: how low CSAT is silently eroding your brand and revenue (and what to…
Kura Chooses Avaya Cloud to Transform Customer Experience Offering
Kura, the UK’s largest independent outsourcer, is transforming its contact centre capability with Avaya Enterprise Cloud.…
Consumer Duty: Common Sense for Contact Centres
Consumer Duty: common sense for contact centres When we talk to operations, customer service and contact…
Practical Improvements to Customer Support Outcomes
Consumer Duty: making practical improvements to customer support outcomes within the contact centre – Adrian Harvey,…
Company Profile: Avaya
Businesses are built by the experiences they provide, and every day, millions of those experiences are…
How to Reduce Agent Errors in your Contact Centre by 30%
How to Reduce Agent Errors in your Contact Centre by 30% – Discover why organisations including…
Mind the ‘Contact Centre Agent Knowledge’ Gap
Mind the ‘Contact Centre Agent Knowledge’ Gap – Deploying employee-centric Artificial Intelligence (AI) to repair competency…
IPI Supercharge Your Avaya Contact Centre Investment
Supercharge your Avaya contact centre investment with IPI – Selecting a contact centre platform is a…
Maintel & Avaya enable Telegraph Media Group Transition to Cloud
Maintel and Avaya enable Telegraph Media Group’s transition to the cloud with Avaya Cloud Office™ Maintel,…
FourNet named Avaya Growth Partner of the Year
FourNet has been named Growth Partner of the Year 2020 at Avaya’s Annual Partner Summit Awards…
PCI Pal selected for Avaya DevConnect Programme
PCI Pal, the secure payments provider for contact centres, today announced it has been selected by…
Transversal and Elephants Don’t Forget Partner
Transversal and Elephants don’t forget partner to focus on workplace knowledge retention; Creating a complete Learning…