Consumer Duty: Common Sense for Contact Centres

Consumer Duty: common sense for contact centres When we talk to operations, customer service and contact…

Practical Improvements to Customer Support Outcomes

Consumer Duty: making practical improvements to customer support outcomes within the contact centre – Adrian Harvey,…

How to Reduce Agent Errors in your Contact Centre by 30%

How to Reduce Agent Errors in your Contact Centre by 30% – Discover why organisations including…

Mind the ‘Contact Centre Agent Knowledge’ Gap

Mind the ‘Contact Centre Agent Knowledge’ Gap –  Deploying employee-centric Artificial Intelligence (AI) to repair competency…

IPI Supercharge Your Avaya Contact Centre Investment

Supercharge your Avaya contact centre investment with IPI – Selecting a contact centre platform is a…

Maintel & Avaya enable Telegraph Media Group Transition to Cloud

Maintel and Avaya enable Telegraph Media Group’s transition to the cloud with Avaya Cloud Office™   Maintel,…

FourNet named Avaya Growth Partner of the Year

FourNet has been named Growth Partner of the Year 2020 at Avaya’s Annual Partner Summit Awards…

PCI Pal selected for Avaya DevConnect Programme

PCI Pal, the secure payments provider for contact centres, today announced it has been selected by…

Transversal and Elephants Don’t Forget Partner

Transversal and Elephants don’t forget partner to focus on workplace knowledge retention; Creating a complete Learning…

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