ContactBabel is the leading analyst firm for the contact centre industry.
If you have a question about how the industry works, or where it’s heading, the chances are we have the answer.
The coverage provided by our massive and ongoing primary research projects is matched by our experience analysing the contact centre industry.
We understand how technology, people and process best fit together, and how they will work collectively in the future.
We help the biggest and most successful vendors develop their contact centre strategies and talk to the right prospects.
We have shown the UK government how the contact centre industry will develop and change.
We help contact
centres compare themselves to their closest competitors so they can understand what they are doing well and what needs to improve.
If you have a question about your company’s place in the contact centre industry, we can help you.