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ContactBabel

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ContactBabel

ContactBabel is the leading analyst firm for the contact centre industry.

If you have a question about how the industry works, or where it’s heading, the chances are we have the answer.

The coverage provided by our massive and ongoing primary research projects is matched by our experience analysing the contact centre industry.

We understand how technology, people and process best fit together, and how they will work collectively in the future.

We help the biggest and most successful vendors develop their contact centre strategies and talk to the right prospects.

We have shown the UK government how the contact centre industry will develop and change.

We help contact centres compare themselves to their closest competitors so they can understand what they are doing well and what needs to improve.

If you have a question about your company’s place in the contact centre industry, we can help you.

 

The Latest News From ContactBabel

 

Take Part in the UK Contact Centre Decision-Makers’ Guide 2023

How Can Contact Centres Improve the Health of Agents?

Inner Circle Guide to Cloud-based Contact Centre Solutions

Take Part in the Definitive Contact Centre Survey

The 2022 UK Contact Centre Decision-Makers’ Guide

The UK Customer Experience Decision-Makers’ Guide

3 in 4 UK Contact Centres are Concerned about Cybersecurity

Contact Centre Webinar: The Future of Customer Experience

Inner Circle Guide to Contact Centre Agent Engagement

Take Part in the UK’s Largest Survey of Contact Centres

Reinvent your Contact Centre after Digital Transformation

Customer Experience Decision-Makers’ Guide Free Download

Will Data Security Hold Back Remote Contact Centre Working?

The Inner Circle Guide to Omnichannel for Contact Centres

How Has the Pandemic Affected UK Customer Experience? 

Inner Circle Guide to Customer Engagement & Personalisation

The 2021 UK Customer Experience Decision-Makers’ Guide

ContactBabel: The UK Contact Centre Vertical Markets Report

The Inner Circle Guide to AI, Chatbots & Machine Learning

Remote Working of Contact Centre Staff – Take the Survey

 

 

Contact ContactBabel

7 Abberwick Walk, Newcastle-upon-Tyne,

Tyne & Wear, NE13 9AY.

0191 271 5269

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