Noetica

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Noetica

Including almost everything you will ever need in order to run an efficient and effective contact centre operation, Noetica’s product range combines our core Synthesys™ productivity suite with tried and tested yet pioneering outbound predictive dialling technology under the SmartBound™ brand. All this is underpinned by our solid call centre telephony voice platform (NVP™).

At its core, Synthesys™ is a generic contact centre agent desktop orchestration and workflow engine, providing visual rapidly deployed means of generating highly streamlined applications for customer contact.

Built around the solid foundations of logically rigorous yet easy to use visual call scripting and flexible, CRM components, Synthesys™ manages to consistently deliver agent interfaces that are integrated, ergonomic yet powerful and efficient.

All this combines seamlessly with Noetica’s next generation outbound technology which aims to deliver responsible and safe proactive contact technology without compromising on power and efficiency. Noetica owns international patents that form part of our latest SmartBound™ initiative to protect our customers from falling foul of ever stricter regulation whilst maintaining the same high level of throughput.

Supporting all this is the Noetica Voice Platform (NVP™), a state of the art telephony system complete with ACD, IVR, call recording and anything else that one expects from a modern call centre telephony platform. Because NVP™ is not built around a traditional enterprise PBX, it is highly cost effective and can be deployed on premise or in the cloud.

We would love to welcome you into the rapidly growing family of Noetica customers. Synthesys™ helps contact centres of all sizes (from 5 to 1000+ seats) across several continents achieve continuous improvements in the quality and efficiency of their business activities.

Why not get in touch and see what we could do for you?

 

 

 

 

MPL Contact Centre Reaches 2,000 Call Script Milestone with Noetica

Noetica & MyQualityTeam Partner to Help Contact Centres Close Skills Gap

Noetica Finalist for Global Top Ranking Performers Awards

OneFamily Improves Engagement with Outbound Solution

Proactive Outbound Dialling Improves Appointment Process

Noetica Once Again a Contact Centre Experience Finalist

Noetica Announce Attendance at BIBA Conference 2023

Company Profile: Noetica

LAVG Optimises Outbound Contact Centre Operations with Noetica

Noetica to Preview Next Generation Contact Centre Technology

MeTMi Uses Noetica Synthesys™ for Inbound Call Handling

Noetica To Showcase Sabre at Call & Contact Centre Expo

Noetica Joins Odigo to Deliver Advanced Predictive Dialling

Avoira & Noetica Win National Innovation Award

Mitel Partnership with Noetica Delivers Major Wins in 2020

Noetica Launches New Public Cloud Service for Contact Centres

Contact Solutions Implements Noetica SABRE Contact Centre Solution

Noetica Extends International Patent for Live Person Detection

Noetica Announces New Contact Centre Deployments

Noetica Enable ResQ Contact Centre Agents Work From Home

 

 

 

 

Office 101, The Beehive, Building City Place, Gatwick. RH6 0PA.

Telephone: 0345 0181070

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