Latest Contact Centre News

Noetica

Contact Centre Supplier Directory

Noetica

Including almost everything you will ever need in order to run an efficient and effective contact centre operation, Noetica’s product range combines our core Synthesys™ productivity suite with tried and tested yet pioneering outbound predictive dialling technology under the SmartBound™ brand. All this is underpinned by our solid call centre telephony voice platform (NVP™).

At its core, Synthesys™ is a generic contact centre agent desktop orchestration and workflow engine, providing visual rapidly deployed means of generating highly streamlined applications for customer contact.

Built around the solid foundations of logically rigorous yet easy to use visual call scripting and flexible, CRM components, Synthesys™ manages to consistently deliver agent interfaces that are integrated, ergonomic yet powerful and efficient.

All this combines seamlessly with Noetica’s next generation outbound technology which aims to deliver responsible and safe proactive contact technology without compromising on power and efficiency. Noetica owns international patents that form part of our latest SmartBound™ initiative to protect our customers from falling foul of ever stricter regulation whilst maintaining the same high level of throughput.

Supporting all this is the Noetica Voice Platform (NVP™), a state of the art telephony system complete with ACD, IVR, call recording and anything else that one expects from a modern call centre telephony platform. Because NVP™ is not built around a traditional enterprise PBX, it is highly cost effective and can be deployed on premise or in the cloud.

We would love to welcome you into the rapidly growing family of Noetica customers. Synthesys™ helps contact centres of all sizes (from 5 to 1000+ seats) across several continents achieve continuous improvements in the quality and efficiency of their business activities.

Why not get in touch and see what we could do for you?

 

The Latest News From Noetica

Noetica to Preview Next Generation Contact Centre Technology

MeTMi Uses Noetica Synthesys™ for Inbound Call Handling

Noetica To Showcase Sabre at Call & Contact Centre Expo

Noetica Joins Odigo to Deliver Advanced Predictive Dialling

Avoira & Noetica Win National Innovation Award

Mitel Partnership with Noetica Delivers Major Wins in 2020

Noetica Launches New Public Cloud Service for Contact Centres

Contact Solutions Implements Noetica SABRE Contact Centre Solution

Noetica Extends International Patent for Live Person Detection

Noetica Announces New Contact Centre Deployments

Noetica Enable ResQ Contact Centre Agents Work From Home

Noetica Help Agents Work from Home During Covid-19

Noetica Responsible Contact Centre Outbound Dialling

Noetica Launch SABRE – Real Time Skills Routing Engine

Noetica Integrates Xdroid AI Powered Real-Time

Contact Centre Software Company, Noetica Sees Growth of 25%

Noetica Granted U.S. Patent for Live Person Detection

Eight New Contact Centres Rely On Noetica Synthesys

How Answer Machine Detection Was Reinvented

Noetica Expands Durham Office & Opens Regional Training Centre

 

 

Contact Noetica

Office 101, The Beehive, Building City Place, Gatwick. RH6 0PA.

Telephone: 0345 0181070

Website - Email - LinkedIn - YouTube - Facebook

error: Content Protected