ACD, Agent Assisted Card Payments, Analytics, Call Back, Cloud Solutions, Contact Centre Technology, Customer Experience, Digital Payments, Hosted Solutions, IVR, IVR Payments, Managed Services, Multi-Channel Solutions, Multi-Site Routing, Payments Role based Capabilities, PBX/IP-PBX, PCI Compliance, PCI DSS, Quality Monitoring/Reporting, Real Time Recurring (Tokenisation), SaaS, Self Service, Self Service Payments, Software Solutions, Surveys, Voice Recording, Workforce Management
Secure, PCI DSS compliant payment solution for contact centres
Whether your customers choose to pay over the telephone or via a digital channel such as email, SMS or web chat, CardEasy provides a simple, secure and cost effective payment solution that will protect your customers and de-scope your contact center environment from PCI DSS.
Offering seamless integration with your existing telephony and IT infrastructure, CardEasy significantly reduces the risks and costs associated with managing card payment transactions in your contact centers, whilst improving your customer’s experience and trust. CardEasy removes the risk of payment card fraud within your contact center by preventing your contact center agents from hearing or seeing payment card data, automatically blocking it from your screen and call recording (without the need for a pause/resume function) and preventing it from entering your contact center systems and networks.
Our patented technology creates a secure payment environment for payments handled over the phone, self-service IVR, email, webchat, SMS, social media or even via video calls.