Software Solutions

* Calabrio

• Calabrio, the workforce performance company, provides the digital foundation of today’s customer-centric contact centres, enriching and interpreting human interactions, empowering agents as brand guardians with one fully integrated, cloud-based solution.

Britannic

• Britannic are award-winning specialists in business communications, systems integration, digital transformation and managed services, maximising the ICT investment of private and public organisations across the UK.

Content Guru

• Leader in cloud communications, Content Guru, supplies mission critical Customer Engagement and Experience solutions for hundreds of large organisations across the globe. Content Guru’s cloud-first platform, storm®, offers virtually limitless scalability, unmatched integration capabilities and industry-leading AI. Content Guru ensures contact centres meet the needs of every customer, seamlessly. storm is used by hundreds of organisations across Europe, the US and Asia-Pac, in sectors ranging from finance and government through to travel and utilities.

OMNINGAGE

• OMNINGAGE Agent Connect Designed for rapid responses, easy navigation and 100% user satisfaction. Agents have full visibility of the customer’s journey, a helpful sentiment score from their last communication and integration options for all major CRM platforms such as MS Dynamics, ZOHO and Zendesk. With monthly updates OMNINGAGE Connect leads the way in creating an agent experience second to none.

Puzzel

• Puzzel is the leading European provider of cloud contact centre solutions. Every day, more than 1,100 organisations across 40 countries use our software to deliver smart customer experiences, blending the powers of people and technology to serve customers efficiently, effectively and with empathy. The Puzzel Platform enables organisations to create rich journeys for their customers, with a mix of live and self-service experiences that give people the freedom to choose when, where and how they get help.