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Agent Assisted Card Payments, Agent Coaching & Monitoring, Agent Desktop, Agent Engagement, Agent Motivation, Agent Scripting, Analytics, Call Handling, Channel of Choice, Cloud Solutions, Contact Centre Satisfaction, Contact Centre Technology, CRM, Customer Communications, Customer Experience, Customer Feedback, Customer Satisfaction, Customisable UI/UX, Diallers, Employee Satisfaction, Gamification, Helpdesks, Integrated Contact Centre Systems, IVR, IVR Payments, Multi-Channel Solutions, Omni-Channel, Outbound Dialling, PCI Compliance, PCI DSS, Performance Management, Quality Management, Quality Monitoring/Reporting, Real-Time Automation, SaaS, Service Desk, Skill Based Routing, Social Media, Software Solutions, Speech Automation, Support Desks, Surveys, Technology, Text Messaging, Virtual Agents & Chatbots, Virtual Solutions, Voice Biometrics, Voice of the Customer, Wallboards, Workforce Management, Workforce Optimisation
OMNINGAGE
Why OMNINGAGE Connect?
OMNINGAGE is a cloud based Contact Centre Platform powered by Amazon Connect and AWS.
OMNINGAGE Connect is a next generation cloud based user desktop built for Amazon Connect which offers effortless user experience, promotes agent engagement and boosts staff productivity.
Innovative
Omningage Connect is the most innovative customer engagement platform in the world. We release monthly updates inspired by our customers’ needs and new technologies.
Our mission to provide the best contact centre solution fuels our passion for innovation.
User-Friendly, Connected Platform
Our slick, easy to use design not only looks great but significantly helps agents in their busy work schedule.
No more switching screens or slow, clunky systems, Omingage Connect combines all your communication channels from WhatsApp, calls, Facebook, video chat and more into one simple dashboard that is enjoyable to use.
Flexible Plan
No one likes getting caught in overcomplicated pricing plans.
Our OMNINGAGE Connect flexible pricing grows with you and you only pay for what you use, perfect for increased volume in peak times and seasons with zero financial commitment from the start.
Built by Experts
With decades of experience within the customer service industry, we understand the difficulties call centres, their agents and supervisors experience.
We utilise our knowledge and expertise to combat these issues and provide the best customer engagement platform on the market.
Secure Solution
Our entire team of developers are AWS trained, providing unbeatable security for you and your team.
Accredited by Amazon, we provide a flawless system for Amazon Connect with software built on best practices.
Fast, High Quality Service
From deployment to daily use, Omingage Connect is quick to implement and learn, with call centre efficiency on a cloud based system.
Enjoy rapid responses and crystal clear audio that your customers expect.
Expand Your Options
With more agents able to work from home than ever before, OMNINGAGE provides the same call centre experience whether in an office, at home, or in another city.
Reduce staff turnover and expand your recruitment radius.
In-Depth Reporting
Utilising our industry experience, we’ve designed multiple products to cater for every contact centre’s needs.
Supervisor Connect allows easy reporting and monitoring, with ‘listen in’ systems to aid training. OMNINGAGE IQ runs real time stats to enhance management and visibility, with digital wallboard messaging to keep your team in the loop.