OMNINGAGE

Why use Amazon Connect for your cloud contact centre solution? On-prem to cloud……… You’ve decided to trade in your old…

Why should I switch to the cloud? My server room is my comfort zone You’re a contact centre manager. You…

Sentiment’s role in contact centre management. Sentiment Analysis – What is it and how does it work? Most speech analytics…

Customer Authentication in Contact Centres Without Complication So do you need voice biometrics in the contact centre? One of the…

Who needs Quality Management (QM) in the contact centre? Quality Management (QM) has been used in contact centres for more…

Omningage Connect and Chatbots – doing more with a lot less in your contact centre as Omningage explains Chatbots –…

Bring on the Contact Centre bots says Omningage! – Out with the IVR, in with the Bots! The human factor…

The many faces of Customer Satisfaction (CSAT) in the contact centre – Omningage Customer Satisfaction (CSAT) is one of the…

Putting the ‘Omni’ Back in the Omnichannel – So what is Omnichannel & why does it matter in the contact…

Speaking the customer’s language surely everyone speaks English – well don’t they? Despite Brexit and the pandemic, business still becomes…

How OMNINGAGE will minimise your time to value and maximize your cloud ROI Beginnings As my colleague and friend, Daniel…

addressing agent stress with well-designed technology – The contact centre agent is the lifeblood of any contact centre so what…

From start-up to standard: How Omningage emerged from the cloud – Daniel Solomon (MD Omningage) A Scottish tale….. On May…