– Calabrio

Contact Centre Supplier Directory

– Calabrio

Calabrio, the workforce performance company, provides the digital foundation of today’s customer-centric contact centres, enriching and interpreting human interactions, empowering agents as brand guardians with one fully integrated, cloud-based solution.

Calabrio is the trusted ally to leading brands in 100 countries around the world and its flagship portfolio Calabrio ONE is the only true-cloud platform in the contact centre world.  Calabrio ONE unites workforce optimisation (WFO), agent engagement and business intelligence solutions into a fully integrated suite that adapts nimbly to changing business and organisational needs.

High-profile companies including National Express, Thomson Reuters and UK Power Networks rely on Calabrio to maximise agent performance, exceed customer expectations and boost workforce efficiency using connected data, AI-fuelled analytics, automated workforce management and personalised coaching.

The Latest News From Calabrio

What Elephants and Customer Experiences Have in Common

The Ultimate 5-step Detox Programme for Contact Centre Health

Calabrio Appoints Kevin M. Jones as CEO to Lead Company

Are Contact Centres Missing Out on Tasty Customer Data?

5 Ways to Improve Your Voice of the Customer Programme

Are you Ready to Build a Team of Agent Brand Guardians?

5 Ways to Turn Contact Centre Agents into Brand Guardians

Calabrio Appoints New Leader of Customer Service & Support Team

It’s Good to Talk but Are Contact Centres Really Listening?

Calabrio Analytics Powers Up Savings & Revenue Growth

Planning Tools & Techniques to Maximise Contact Centre Performance

Consumers Judge Brands Based on their Customer Service

The 5 Principles of Good, Sorry Great, Customer Service

Workforce Wellbeing Recovery Toolkit for the Contact Centre

Ways to Connect with Employees in World of Remote & Hybrid Work

Calabrio Paves Way for SA’s Cloud Contact Centre WFO Journey

True-Cloud: What’s the Difference and Why Does It Matter?

True vs Fake Cloud: What’s the Difference & Why Does It Matter?

True Cloud vs Fake Cloud: What’s the Difference?

Contact Centre Webinar: Speech Analytics – The Power of One

 

Contact Calabrio

Calabrio (UK). 12 Melcombe Place, Marylebone. London. NW1 6JJ. United Kingdom.

Telephone: 0203 367 2122

Website - Email - Twitter

 

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