* Calabrio

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* Calabrio

Calabrio, the workforce performance company, provides the digital foundation of today’s customer-centric contact centres, enriching and interpreting human interactions, empowering agents as brand guardians with one fully integrated, cloud-based solution.

Calabrio is the trusted ally to leading brands in 100 countries around the world and its flagship portfolio Calabrio ONE is the only true-cloud platform in the contact centre world. 

Calabrio ONE unites workforce optimisation (WFO), agent engagement and business intelligence solutions into a fully integrated suite that adapts nimbly to changing business and organisational needs.

High-profile companies including National Express, Thomson Reuters and UK Power Networks rely on Calabrio to maximise agent performance, exceed customer expectations and boost workforce efficiency using connected data, AI-fuelled analytics, automated workforce management and personalised coaching.

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New Calabrio Research: The Impact of AI on Contact Centre Agents

The Great AI Paradox for Contact Centre Agents

ONE Awards Winners Announced & Celebrated at Calabrio Customer Connect (C3)

Research Reveals 3 Ways to Make Contact Centre Agents More Impactful

Why AHTs Still Matter in Contact Centres: 5 Ways to Improve Them

AI will Impact Customer Service Agents, But Not How We Anticipate

State of the Contact Centre 2023 – Calabrio Annual Report

Calabrio Named an Exemplary Vendor in Ventana Research Buyers Guide

A Common-Sense Approach to Employee Engagement

Your Contact Centre’s Value Realisation Toolkit

Creating Flexible Contact Centre Teams

Ascensos Uses Calabrio ONE To Schedule 2,500 Contact Centre Agents

Calabrio Awarded Workforce Innovation of the Year

The Contact Company Selects Calabrio to Power BPO Operations

Don’t Drop the Omni-Channel Baton and Win the CX Relay Race

Five Ways to Build Agent Confidence in the Contact Centre

Smart Ways Contact Centres Can Achieve More and Regret Less

Calabrio ONE is Now Listed on Genesys AppFoundry

Calabrio OpenAI Accelerate Contact Centre Efficiency

Zoom Contact Centre Powers Up with Calabrio’s True-Cloud

 

 

Calabrio (UK). 12 Melcombe Place, Marylebone. London. NW1 6JJ.

Telephone: 0203 367 2122

Website - Email - Twitter

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