Latest Contact Centre News

– Calabrio

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– Calabrio

Calabrio, the customer experience intelligence company, enriches human interactions with its analytics-driven workforce engagement management (WEM) suite.

In 2019, Calabrio acquired Workforce Management (WFM) vendor Teleopti combining the best of both Teleopti WFM and Calabrio WFM into a single, industry-leading WFM solution with robust flexibility, extensive employee-engagement capabilities and powerful reporting, fully integrated within the Calabrio ONE suite. The new Calabrio ONE empowers agents and management alike with a smarter approach.

Through AI-driven analytics, Calabrio uncovers important customer behaviour, sentiment and reveals vital insights from contact centres worldwide. 

Organisations choose Calabrio for its ability to understand customer and employee needs and the overall experience provided by the team, from implementation to ongoing support.



The Latest News From Calabrio

Planning Tools & Techniques to Maximise Contact Centre Performance

Consumers Judge Brands Based on their Customer Service

The 5 Principles of Good, Sorry Great, Customer Service

Workforce Wellbeing Recovery Toolkit for the Contact Centre

Ways to Connect with Employees in World of Remote & Hybrid Work

Calabrio Paves Way for SA’s Cloud Contact Centre WFO Journey

True-Cloud: What’s the Difference and Why Does It Matter?

True vs Fake Cloud: What’s the Difference & Why Does It Matter?

True Cloud vs Fake Cloud: What’s the Difference?

Contact Centre Webinar: Speech Analytics – The Power of One

Calabrio Webinar – Speech Analytics – The Power of One

Workforce Wellbeing – Elements of Effective Corporate Programme

Self-Scheduling and Agent Stress in Contact Centres

3 Ways to De-Stress Employees with Contact Centre Tech

Workforce Wellbeing – What Does it Mean & Why Does it Matter?

CCMA Webinar: The Rise and Rise of Workplace Wellbeing

Workforce Wellbeing Recovery Toolkit

Cazoo uses Calabrio WFM to Support Contact Centre

Calabrio Empowers Agents on Work-Life Balance

Agent Management Solutions: Ask the Right questions!


Contact Calabrio

12 Melcombe Place, Marylebone. London. NW1 6JJ.

0203 367 2122


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