Call Centre Management Association (CCMA)

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Call Centre Management Association (CCMA)

The Call Centre Management Association (CCMA) is the longest established association representing the call centre industry in the UK.

 

We support contact centre managers through providing opportunities to network; to openly share best practice and to increase their skills and knowledge through specialist training.

Our aim is to offer timely and impartial advice to our members; to keep contact centre leaders in touch with changes in their industry; to provide credible benchmarking information and to help individuals maintain an awareness of the latest trends and developments.

Our membership association is not for profit, and our board is made up of people who work full time in the industry in operational roles. We are run by our members for our members.

Our purpose:

To support contact centre managers through providing opportunities to network; to openly share best practice and to increase their skills and knowledge through specialist training. Our aim is to offer timely and impartial advice to our members; to keep contact centre leaders in touch with changes in their industry; to provide credible benchmarking information and to help individuals maintain an awareness of the latest trends and developments.

Our Values:

  • We will always put our member’s needs first
  • We will never share our members contact details with third parties
  • We will provide a safe environment for people to grow and learn
  • We operate for contact centre managers led by a board of contact centre managers
  • We will never have suppliers on our board.
  • If we have partnerships with suppliers this will only be with credible organisations that support the Associations objectives.
  • Our partners will not activity sell their services to our members

The Latest News From CCMA

 

UK National Contact Centre Awards are Open for Nominations

The UK National Contact Centre Conference

Multilingual Contact Centres Facing Challenges Recruiting Agents

What do Contact Centre Customers Really Think?

Brits don’t think Utilities Companies Have Their Best Interests at Heart 

Using AI to Improve CX Whilst Reducing Contact Centre Costs

Are you ready to support your colleagues through the Winter?

Managing Social Media Customer Service Teams

Talking your Language in CX

The Impact of the Cost of Living Crisis has on the Contact Centre

UK National Contact Centre Awards Winners Announced

Research Revealed: Barriers to Innovation

Resource Planning for Team Leaders

What do customers really think about Contact Centres today?

Consumers Are Calling the Shots for when to Self-Serve

European Contact Centre & Customer Service Awards

The UK Contact Centre Salary and Skills Guide – Download Now

Social Media Customer Service: Tips, Tools and Best Practices

Research Revealed: Voice of The Contact Centre Consumer

CCMA Webinar: The Rise and Rise of Workplace Wellbeing

 

Contact CCMA

PO Box 125, Sandbach, Cheshire, CW11 2FF.

Telephone: 0333 939 9964

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