Contact Centre Supplier Directory


With nearly 20 years’ experience, Puzzel was one of the first to develop a cloud-based contact centre.

Highly flexible and scalable, Puzzel can be adapted to accommodate from one to several thousand concurrent agents using any device, in any location and integrates with multiple applications seamlessly.

Puzzel also encompasses leading mobile messaging and mobile payments to deliver a flexible and customisable customer interaction platform to meet the needs of today’s omni-channel and mobile environments.

Puzzel is one of the few contact centre solutions that is completely multi-channel. Puzzel agents can respond to Phone, Email, Chat, Social Media and SMS enquiries all within the one application.

Puzzel is passionate about delivering customer interaction solutions for contact centres and mobile environments.


The Latest News From Puzzel

Puzzel Certification of Microsoft Teams for Contact Centres

Get Connected in the Anywhere World

The Impact of the Cost of Living Crisis has on the Contact Centre

Achieving work-life balance in the hybrid contact centre

Puzzel Expands Its Cloud Contact Centre Offering

Puzzel Launch Dashboard & Real-time Reporting

Puzzel Unveils Digital Engagement Solution For Contact Centres

Top Tips for Staffing your Contact Centre this Christmas

Agent Experience | Your complete guide to AX

Puzzel Extends Partnership with PCI Pal Payment Portfolio

Puzzel sign Strategic Alliance with EvaluAgent to Optimise Agent & CX

Puzzel acquires Swedish digital engagement company Vergic

Puzzel Product with New Features For Contact Centres

CCMA Evolution of the Contact Centre Research

Shoppers Spend 9% More If They Receive Superior Service

PCI Pal Secure Phone Payments for GC Business Finance

Puzzel Launches Video Plus Screen Sharing to Enhance the CX

Contact Centres Require Human Touch to Function in Hybrid World

Contact Centre Research Industry at Turning Point

Puzzel New CEO to drive ambitious expansion plans 


Contact Puzzel

22 Tudor Street, Blackfriars, London EC4Y 0AY.

Telephone: 0333 300 0066

Website - Email - LinkedIn - Twitter

error: Content Protected