Puzzel

Puzzel is the leading European provider of cloud contact centre solutions.

Every day, more than 1,100 organisations across 40 countries use our software to deliver smart customer experiences, blending the powers of people and technology to serve customers efficiently, effectively and with empathy.

The Puzzel Platform enables organisations to create rich journeys for their customers, with a mix of live and self-service experiences that give people the freedom to choose when, where and how they get help.

Artificial intelligence is harnessed at every touchpoint to automate tasks, provide insight, and personalise service and support.

Puzzel also includes a suite of productivity and planning tools to empower managers and agents to reach their goals and continuously improve performance.

With 20+ years of experience in the industry, Puzzel is the CCaaS provider organisations trust when every moment matters.

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Products/Services: Agent Desktop, Analytics, Audio Messages & Branding, Blending Solutions, Call Analysis, Call Avoidance, Call Back, Call Deflection, Call Handling, Call Recording, Call Substitution, Change Management, Cloud Solutions, Contact Centre Satisfaction, Contact Centre Technology, CTI, Customer Communications, Customer Experience, Customer Feedback, Customer ID & Verification, Customer Interaction, Customer Satisfaction, Data Unification, Diallers, e-Learning, Engagement, Fulfillment, Gamification, Helpdesks, Hosted Solutions, Integrated Contact Centre Systems, Interactive Voice Messaging, IVR, IVR Payments, Knowledge Management, Mobile Apps, Mobile Messaging, Mobile Solutions, Multi-Channel Solutions, Multi-Site Routing, Multimedia Playback, Multimedia Recording, Nearest Store/Office, Omni-Channel, Online Payments, Outbound Dialling, Payments Role based Capabilities, PBX/IP-PBX, PCI Compliance, PCI DSS, Proactive Customer Contact, Process Analysis, Process Automation, Quality Management, Quality Monitoring/Reporting, Real Time Recurring (Tokenisation), Role based Capabilities, SaaS, Self Service, Self Service Payments, Service Desk, SMS Messaging, Social Media, Software Solutions, Speech Automation, Support Desks, Surveys, Technology, Text Messaging, Unified Communications, Voice Messaging, Voice of the Customer, Voice Recording, Wallboards, Web Self Service, Workforce Management, Workforce Optimisation