ACD, Agent Assisted Card Payments, Agent Desktop, Applications Integration, Audio Messages & Branding, Auto Attendant, Benchmarking, Call Recording, Cloud Solutions, Consultancy, Contact Centre Technology, CTI, Customer ID & Verification, Diallers, e-Learning, Events & Conferences, Hosted Solutions, IVR, IVR Payments, Mobile Apps, Mobile Solutions, Multimedia Recording, Outbound Dialling, PBX/IP-PBX, Quality Monitoring/Reporting, Screen Recording, Service Desk, Software Solutions, Speech Automation, Surveys, Unified Communications, Voice Recording
Content Guru
Leader in cloud communications, Content Guru, supplies mission critical Customer Engagement and Experience solutions for hundreds of large organisations across the globe.
The largest privately-owned provider of contact centre solutions, Content Guru’s parent company, Redwood Technologies Group, has been listed as the 9th best performing mid-market technology company by independent technology sector research provider, Megabuyte, in their 2018 Megabuyte50 private company scorecard rankings.
Content Guru’s cloud-first platform, storm®, offers virtually limitless scalability, unmatched integration capabilities and industry-leading AI. Content Guru ensures contact centres meet the needs of every customer, seamlessly.
storm is used by hundreds of organisations across Europe, the US and Asia-Pac, in sectors ranging from finance and government through to travel and utilities.
Customers relying on storm for mission-critical services include NHS 111, UK Power Networks, G4S, Serco and Rail Delivery Group.
Meeting CX Demand During The Holiday Shopping Season
Meeting CX Demand During The Holiday Shopping Season in the contact centre - Martin Taylor, Co-Founder and Deputy CEO of Content Guru discusses. Black Friday is almost here, signalling the start of the holiday shopping season. Set against a backdrop of economic stagnation and the cost of living crisis, this...
Content Guru Announces Expansion of Generative AI with brain® Solution
Content Guru Announces Major Expansion of Generative AI Support Within its brain® Solution Content Guru, a leading global provider of cloud contact centre and customer experience (CX) technology, has today announced a significant expansion to its brain® AI portfolio. The enhancements include new generative AI services and include support for...
Content Guru Appoints Senior VP to Accelerate Growth in North America
Content Guru Appoints Senior Vice President to Accelerate Growth in North America - Matt McKernan joins Content Guru as SVP of Enterprise Sales Content Guru, one of the world’s largest providers of cloud contact centre and CX technology, has today announced the appointment of industry veteran, Matt McKernan, as Senior...
Two of the UK’s Largest Tech Firms Come Together to Create a Storm
Two of the UK’s Largest Tech Firms Come Together to Create a Storm - Content Guru and Exchange Communications Announce New Strategic Partnership Content Guru, one of the world’s largest vendors of cloud contact centre, customer experience (CX) technology and Exchange Communications, a leading cloud and digital transformation specialist, have...
Content Guru storm CCaaS Compatible with Microsoft Azure Virtual Desktop
Content Guru have announced that its storm® cloud communications solution is compatible with Microsoft Azure Virtual Desktop. Azure Virtual Desktop is a cloud VDI solution that delivers secure remote desktop and app experiences from virtually anywhere. The service provides the flexibility and control organizations need with exclusive support for Windows...
Providing Reliable Experiences in Challenging Times
Providing Reliable Experiences in Challenging Times - Martin Taylor, Co-Founder and Deputy CEO, Content Guru discusses the importance of positive customer experiences in the contact centre Almost three-quarters (73%) of consumers report that customer experience (CX) is an important factor in their purchasing decisions, even more so than price or...
Content Guru storm Named as a Chrome Enterprise Recommended Solution
Content Guru’s storm Named as a Chrome Enterprise Recommended Solution Content Guru, one of the world’s leading providers of cloud contact centre and customer experience (CX) technology, has announced that its storm® cloud communications platform has been named as a Google Chrome Enterprise Recommended (CER) contact centre solution. Following a...
Content Guru & Soitron UK Announce New Reseller Partnership
Content Guru, one of the world’s leading providers of cloud contact centre and customer experience (CX) technology, and Soitron UK, a leading IT solutions and system integrator, have today announced a new partnership between the companies. The reseller agreement will allow Soitron UK to provide Content Guru’s storm® platform to...
Content Guru’s AI Solution Wins Computing Cloud Excellence Award
Content Guru’s AI Solution Wins Computing Cloud Excellence Award at 2023 Ceremony Content Guru, one of the world’s leading providers of cloud contact centre and customer experience (CX) technology, has been awarded the accolade of ‘Best Cloud Automation Solution’ at the Computing Cloud Excellence Awards 2023. The award recognised Content...
Content Guru Customer DVLA Ranked ‘Most Improved Public Sector Organisation’
Content Guru Customer DVLA Ranked ‘Most Improved Public Sector Organisation’ By The Institute of Customer Service Content Guru, Britain’s largest vendor of cloud contact centre and customer experience (CX) technology, has today announced that one of its flagship government customers, the UK’s Driver and Vehicle Licensing Agency (DVLA), has been...
Content Guru Integrates Google Business Messages into storm® Contact Centre
Content Guru Integrates Google Business Messages into its Cloud Customer Experience Solution storm® for contact centres Content Guru, one of the world’s leading providers of cloud contact centre and customer experience (CX) technology, has today announced the integration of Google Business Messages into its storm® platform. Google Business Messages allows...
Content Guru – Exemplary Vendor in Ventana Contact Centre Buyers Guide
Content Guru Named an ‘Exemplary Vendor’ by Ventana Research in its 2023 Contact Centre Suites Buyers Guide Content Guru, one of the world’s leading providers of cloud contact centre and customer experience (CX) technology, today announced that it has been classified as an ‘Exemplary Vendor’ of Contact Centre Suites in...
Content Guru Achieves FedRAMP “In Process” Designation at the High Impact Level
Content Guru, one of the world’s largest vendors of cloud contact centre and customer experience (CX) technology, has announced it has received the United States Federal Risk and Authorisation Management Programme's (FedRAMP) In Process designation at the High Impact Level for its storm® cloud contact centre solution. FedRAMP is a...
Why Customer Journey Mapping is Your Contact Centre’s Secret Weapon
Mapping the Customer Journey - Why Customer Journey Mapping is Your Contact Centre’ Secret Weapon Know your business and know your customers, and you will know the outcome of every customer contact. In the contact centre, information is power and information about the customer is the most powerful of all....
Content Guru Named in 2023 Gartner Magic Quadrant for Contact Centre as a Service
Content Guru Named in 2023 Gartner® Magic Quadrant™ for Contact Centre as a Service Content Guru, one of the world’s largest vendors of cloud contact centre and customer experience (CX) technology, today announced that it has been placed in the Challengers quadrant of the 2023 Gartner® Magic Quadrant™ for Contact...
Building Resilience in the Contact Centre – Download from Content Guru
When uncertainty looms, customers begin to think critically about their spending decisions. They weigh up which services they use most and which aren’t worth the money. When fighting the worst impacts of an economic slowdown, how do you convince your customers that your business is worth sticking with?The key is...
Content Guru Extends European Dominance with Investment Across the Region
Content Guru Extends European Dominance as It Increases Investment Across the Region Content Guru, Europe’s leading cloud contact centre and customer experience (CX) provider, has announced it is opening a new development hub in Porto, Portugal, this summer as it continues to expand in the region. The extension comes as...
Local Government Contract Wins See Content Guru’s storm 6m Support Citizens
New Local Government Contract Wins See Content Guru’s storm Platform Support Over 6M UK Citizens Content Guru, Europe’s leading cloud contact centre and customer experience (CX) technology provider, has today announced its growing momentum within local government. In the first half of 2023, Content Guru increased the number of councils...
WWF Chooses Content Guru to Support Digital Transformation
WWF Chooses Content Guru to Support Digital Transformation, Announces ‘Content Guru Auditorium’ WWF, the leading global independent conservation organisation, has chosen a global leader in next-generation customer experience technology, Content Guru, to support the next stage of the organisation’s digital transformation journey. A major new partnership will see Content Guru...
Managing Demand Effectively Through Scalability & Proactivity
Managing demand effectively through scalability and proactivity through the contact centre Martin Taylor, Co-Founder and Deputy CEO, Content Guru To provide great customer and citizen experiences, managing demand effectively is essential. Every interaction is important and nobody wants the frustration that inevitably arises when an organization cannot deal with increased...
Content Guru Extends storm’s Through Jabra Engage AI Integration
Content Guru Extends storm’s Sentiment Analysis Capabilities Through Jabra Engage AI Integration Content Guru has announced the integration of the sentiment analysis software Jabra Engage AI into its storm® platform. The Engage AI solution, developed by the leading audio, video and collaboration solutions provider Jabra, uses artificial intelligence to analyze...
Overcoming Ageing Tech Key To Modernising Police Engagement
Overcoming ageing technology hurdles key to modernising police engagement Shub Naha, Director of Critical National Infrastructure at Content Guru discusses. Despite steady progress, communication methods between police forces and the public have failed to keep up with modern technologies and growing citizen expectations. As a result, there is an urgent...
Content Guru Recognised by Analyst Firm Ventana Research
Content Guru Recognised by Leading Analyst Firm Ventana Research as storm® CKS® is Named a Digital Innovation Awards Finalist Content Guru, Europe’s leading cloud contact center and customer experience (CX) technology provider, today announced that its storm® CKS® Customer Data Platform has been shortlisted by Ventana Research for the annual...
Content Guru ‘Strong Performer’ in Contact Center as a Service
Content Guru Named a ‘Strong Performer’ in Analyst Firm’s Contact Center as a Service (CCaaS) Evaluation 2023 Content Guru, Europe’s leading cloud contact center and customer experience (CX) technology provider, today announced the leading industry analyst firm, Forrester, has included it on The Forrester Wave™: Contact Center as a Service,...
97% of Phone Interactions Fail Proposed Regulations
Pressure increasing on utilities, broadband and phone providers as research shows 97% of phone interactions fail to meet proposed regulations High demand amongst UK consumers for digital CX support channels but 89% forced to call service providers after failing to resolve queries online Content Guru, Europe’s leading cloud contact centre...
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