CardEasy the Secure, PCI DSS compliant payment solution for contact centres
Whether your customers choose to pay over the telephone or via a digital channel such as email, SMS or web chat, CardEasy provides a simple, secure and cost effective payment solution that will protect your customers and de-scope your contact center environment from PCI DSS.
Offering seamless integration with your existing telephony and IT infrastructure, CardEasy significantly reduces the risks and costs associated with managing card payment transactions in your contact centres, whilst improving your customer’s experience and trust.
CardEasy removes the risk of payment card fraud within your contact centre by preventing your contact centre agents from hearing or seeing payment card data, automatically blocking it from your screen and call recording (without the need for a pause/resume function) and preventing it from entering your contact center systems and networks.
Our patented technology creates a secure payment environment for payments handled over the phone, self-service IVR, email, webchat, SMS, social media or even via video calls.
CardEasy Implements Payment Solution to Major Contact Centre
The company is an American online retailer with annual revenue in excess of $8 billion. It has twelve fulfilment centres and three contact centres across the US staffed by over 6,000 employees The challenge A large volume of payments are processed via the company’s website however it also has over...
Moving Call Recording to a Driver of Business Transformation
Move call recording from being an administrative burden to a valuable driver of business transformation Call recording is a vital part of almost all contact centre operations these days. Recording calls securely and in a way that is compliant with all relevant legislation can be a challenge, particularly if you’re...
Company Profile: CardEasy
CardEasy the Secure, PCI DSS compliant payment solution for contact centres Whether your customers choose to pay over the telephone or via a digital channel such as email, SMS or web chat, CardEasy provides a simple, secure and cost effective payment solution that will protect your customers and de-scope your...
DTMF Masking – Can it Help PCI DSS Compliance?
What is DTMF masking and how can it help you ensure PCI DSS compliance in your contact centre? Danny Cresswell of CardEasy explains why DTMF masking is essential for PCI DSS compliance in all contact centres. DTMF masking (also known as DTMF suppression or DTMF clamping) works and how a...
What’s DTMF Masking? How can it Help Compliance in Contact Centres?
What is DTMF masking and how can it help you ensure PCI DSS compliance in your contact centre? This article explains how DTMF masking (also known as DTMF suppression or DTMF clamping) works and how a secure payment solution such as CardEasy that uses DTMF masking is the most secure...
Maintain PCI DSS Compliance when Contact Centre Agents Work Remotely
How to maintain PCI DSS compliance when your contact centre agents are working remotely Many merchants have responded to the Covid-19 epidemic by either asking their contact centre agents to stay safe and work from home, or by routing calls to outsourcers handling calls on their behalf. Both of these...
Tokenization can improve CX Offered by your Contact Centre
How using tokenization can improve the customer experience offered by your contact centre Danny Cresswell of Cardeasy reveals all A customer’s experience (CX) when dealing with your contact centre can be the deciding factor in whether they continue to do business with you, or decide to switch to a competitor....
Contact Centre White Paper: How to Prepare for PCI DSS v4.0
Contact Centre White Paper: How to Prepare for PCI DSS v4.0 - Download the Free White Paper from CardEasy The PCI Security Standards Council released PCI DSS v4.0 on March 31, 2022. The aim of the update is to establish standards that better address emerging threats and new technologies. The...
The Future of Secure Omni-Channel Payments
The future of secure omni-channel payments in a post-pandemic world Contact Centre Download from CardEasy This research updates CardEasy’s 2018 white paper De-scoping from PCI DSS in Contact Centres by reviewing the current state of play regarding consumers’ attitudes to card payments by phone and assessing how these have changed...
PCI DSS Matters (and ensure your contact centre is compliant)
Why PCI DSS matters (and what you can do to protect your contact centre by ensuring you’re compliant) If your company processes card payments, then it’s likely that you have heard of the Payment Card Industry Data Security Standard (or the PCI DSS as it is more commonly known). In...
Secure Card Payment Using Automatic Speech Recognition
Secure card payment in contact centres using automatic speech recognition (ASR) Dany Cresswell of Cardeasy explains Advances in voice recognition technology have changed the way we can now search the internet, as well as how we interact with smart devices in our homes. Consumers are increasingly familiar with such technology,...
Consumers’ Changing Attitudes to Phone Payments
Consumers’ changing attitudes to telephone payments in a post-pandemic world - Danny Creswell of CardEasy explores the changing attitttues of Consumer's payment habits in contact centres based upon their recent research. We’ve been conducting regular research on consumers’ attitudes to telephone payments since 2014. Our most recent update of this...
Secure Omni-Channel Payments in a Post-Pandemic World
This research updates CardEasy’s 2018 white paper De-scoping from PCI DSS in Contact Centres by reviewing the current state of play regarding consumers’ attitudes to card payments by phone and assessing how these have changed over the last few years, particularly taking into account the ongoing effect of the global...
Eckoh Acquires Syntec To Enhance Contact Centre Offerings
Eckoh acquires Syntec for £31m to enhance its product offering, extend patented IP and accelerate Cloud growth Eckoh, the leading Customer Engagement data and payment security provider, has completed its acquisition of Syntec Holdings Ltd (Syntec), a UK-based company specialising in secure payment solutions for Contact Centres, for £31m. The...
Future of Secure Omni-Channel Payments in Post-Pandemic World
The future of secure omni-channel payments in a post-pandemic world - Contact Centre White paper Download from CardEasy This research updates CardEasy’s 2018 white paper De-scoping from PCI DSS in Contact Centres by reviewing the current state of play regarding consumers’ attitudes to card payments by phone and assessing how...
How Tokenisation Can Improve the Customer Experience
How using tokenisation can improve the customer experience offered by your contact centre A customer’s experience (CX) when dealing with your contact centre can be the deciding factor in whether they continue to do business with you, or decide to switch to a competitor. Indeed, 73% of consumers say a...
Digital Transformation – The Future of Contact Centres
Digital Transformation – The Future of Contact Centres: Digital channels have become an integral part of the way that organizations connect with their customers. Consumers expect reliable and secure solutions for their platform of choice whether that’s email, social media, webchat, SMS, or good old-fashioned telephone calls. Digital channels continue...
Why PCI DSS Matters: Protect Your Business Ensuring Compliance
Why PCI DSS matters (and what you can do to protect your business by ensuring you’re compliant) If your company processes card payments, then it’s likely that you have heard of the Payment Card Industry Data Security Standard (or the PCI DSS as it is more commonly known). In this...
Processing Secure ACH Payments with CardEasy
Processing secure Automated Clearing House (ACH) payments with CardEasy Firstly, what is an ACH payment? An ACH (Automated Clearing House) payment is a type of electronic bank-to-bank payment commonly used in the United States for processing low-value domestic transactions. ACH offers a simple way for customers to schedule recurring payments...
How has COVID-19 affected your Contact Centre Operation?
How has COVID-19 affected your Contact Centre Operation? Your experiences would be most welcome. It’s been a challenging year across all sectors and so Syntec, together with their partners at TokenEx, are conducting some research to find out more about how things have changed (both positively and negatively) and how...
CardEasy Making Card Payments Secure in Travel Contact Centres
CardEasy leads the way in the travel industry for making card payments secure in contact centres Syntec will be demonstrating its CardEasy ‘keypad payment by phone’ system for payment card data security at Travel Tech Europe 2016 at Olympia on 24th/25th February. Syntec is a PCI DSS level-1 service provider...
Syntec Telecom Rebrands as Syntec
Syntec Telecom has shortened its name to Syntec, with the new corporate strapline ‘integrated contact centre systems’ supported by a new-look website and product line-up. Business Development Director Simon Beeching explains, “Driven by customer demand, we have now evolved into one of the UK’s leading providers of cloud contact...
CardEasy Implements Payment Solution to Major Contact Centre
The company is an American online retailer with annual revenue in excess of $8 billion. It has twelve fulfilment centres and three contact centres across the US staffed by over 6,000 employees The challenge A large volume of payments are processed via the company’s website however it also has over...
Moving Call Recording to a Driver of Business Transformation
Move call recording from being an administrative burden to a valuable driver of business transformation Call recording is a vital part of almost all contact centre operations these days. Recording calls securely and in a way that is compliant with all relevant legislation can be a challenge, particularly if you’re...
Company Profile: CardEasy
CardEasy the Secure, PCI DSS compliant payment solution for contact centres Whether your customers choose to pay over the telephone or via a digital channel such as email, SMS or web chat, CardEasy provides a simple, secure and cost effective payment solution that will protect your customers and de-scope your...
DTMF Masking – Can it Help PCI DSS Compliance?
What is DTMF masking and how can it help you ensure PCI DSS compliance in your contact centre? Danny Cresswell of CardEasy explains why DTMF masking is essential for PCI DSS compliance in all contact centres. DTMF masking (also known as DTMF suppression or DTMF clamping) works and how a...
What’s DTMF Masking? How can it Help Compliance in Contact Centres?
What is DTMF masking and how can it help you ensure PCI DSS compliance in your contact centre? This article explains how DTMF masking (also known as DTMF suppression or DTMF clamping) works and how a secure payment solution such as CardEasy that uses DTMF masking is the most secure...
Maintain PCI DSS Compliance when Contact Centre Agents Work Remotely
How to maintain PCI DSS compliance when your contact centre agents are working remotely Many merchants have responded to the Covid-19 epidemic by either asking their contact centre agents to stay safe and work from home, or by routing calls to outsourcers handling calls on their behalf. Both of these...
Tokenization can improve CX Offered by your Contact Centre
How using tokenization can improve the customer experience offered by your contact centre Danny Cresswell of Cardeasy reveals all A customer’s experience (CX) when dealing with your contact centre can be the deciding factor in whether they continue to do business with you, or decide to switch to a competitor....
Contact Centre White Paper: How to Prepare for PCI DSS v4.0
Contact Centre White Paper: How to Prepare for PCI DSS v4.0 - Download the Free White Paper from CardEasy The PCI Security Standards Council released PCI DSS v4.0 on March 31, 2022. The aim of the update is to establish standards that better address emerging threats and new technologies. The...
The Future of Secure Omni-Channel Payments
The future of secure omni-channel payments in a post-pandemic world Contact Centre Download from CardEasy This research updates CardEasy’s 2018 white paper De-scoping from PCI DSS in Contact Centres by reviewing the current state of play regarding consumers’ attitudes to card payments by phone and assessing how these have changed...
PCI DSS Matters (and ensure your contact centre is compliant)
Why PCI DSS matters (and what you can do to protect your contact centre by ensuring you’re compliant) If your company processes card payments, then it’s likely that you have heard of the Payment Card Industry Data Security Standard (or the PCI DSS as it is more commonly known). In...
Secure Card Payment Using Automatic Speech Recognition
Secure card payment in contact centres using automatic speech recognition (ASR) Dany Cresswell of Cardeasy explains Advances in voice recognition technology have changed the way we can now search the internet, as well as how we interact with smart devices in our homes. Consumers are increasingly familiar with such technology,...
Consumers’ Changing Attitudes to Phone Payments
Consumers’ changing attitudes to telephone payments in a post-pandemic world - Danny Creswell of CardEasy explores the changing attitttues of Consumer's payment habits in contact centres based upon their recent research. We’ve been conducting regular research on consumers’ attitudes to telephone payments since 2014. Our most recent update of this...
Secure Omni-Channel Payments in a Post-Pandemic World
This research updates CardEasy’s 2018 white paper De-scoping from PCI DSS in Contact Centres by reviewing the current state of play regarding consumers’ attitudes to card payments by phone and assessing how these have changed over the last few years, particularly taking into account the ongoing effect of the global...
Eckoh Acquires Syntec To Enhance Contact Centre Offerings
Eckoh acquires Syntec for £31m to enhance its product offering, extend patented IP and accelerate Cloud growth Eckoh, the leading Customer Engagement data and payment security provider, has completed its acquisition of Syntec Holdings Ltd (Syntec), a UK-based company specialising in secure payment solutions for Contact Centres, for £31m. The...
Future of Secure Omni-Channel Payments in Post-Pandemic World
The future of secure omni-channel payments in a post-pandemic world - Contact Centre White paper Download from CardEasy This research updates CardEasy’s 2018 white paper De-scoping from PCI DSS in Contact Centres by reviewing the current state of play regarding consumers’ attitudes to card payments by phone and assessing how...
How Tokenisation Can Improve the Customer Experience
How using tokenisation can improve the customer experience offered by your contact centre A customer’s experience (CX) when dealing with your contact centre can be the deciding factor in whether they continue to do business with you, or decide to switch to a competitor. Indeed, 73% of consumers say a...
Digital Transformation – The Future of Contact Centres
Digital Transformation – The Future of Contact Centres: Digital channels have become an integral part of the way that organizations connect with their customers. Consumers expect reliable and secure solutions for their platform of choice whether that’s email, social media, webchat, SMS, or good old-fashioned telephone calls. Digital channels continue...
Why PCI DSS Matters: Protect Your Business Ensuring Compliance
Why PCI DSS matters (and what you can do to protect your business by ensuring you’re compliant) If your company processes card payments, then it’s likely that you have heard of the Payment Card Industry Data Security Standard (or the PCI DSS as it is more commonly known). In this...
Processing Secure ACH Payments with CardEasy
Processing secure Automated Clearing House (ACH) payments with CardEasy Firstly, what is an ACH payment? An ACH (Automated Clearing House) payment is a type of electronic bank-to-bank payment commonly used in the United States for processing low-value domestic transactions. ACH offers a simple way for customers to schedule recurring payments...
How has COVID-19 affected your Contact Centre Operation?
How has COVID-19 affected your Contact Centre Operation? Your experiences would be most welcome. It’s been a challenging year across all sectors and so Syntec, together with their partners at TokenEx, are conducting some research to find out more about how things have changed (both positively and negatively) and how...
CardEasy Making Card Payments Secure in Travel Contact Centres
CardEasy leads the way in the travel industry for making card payments secure in contact centres Syntec will be demonstrating its CardEasy ‘keypad payment by phone’ system for payment card data security at Travel Tech Europe 2016 at Olympia on 24th/25th February. Syntec is a PCI DSS level-1 service provider...
Syntec Telecom Rebrands as Syntec
Syntec Telecom has shortened its name to Syntec, with the new corporate strapline ‘integrated contact centre systems’ supported by a new-look website and product line-up. Business Development Director Simon Beeching explains, “Driven by customer demand, we have now evolved into one of the UK’s leading providers of cloud contact...
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