This research updates CardEasy’s 2018 white paper De-scoping from PCI DSS in Contact Centres by reviewing the current state of play regarding consumers’ attitudes to card payments by phone and assessing how these have changed over the last few years, particularly taking into account the ongoing effect of the global COVID-19 pandemic and how that has changed consumer behaviour.
Syntec conducted this ‘state of the industry’ research regularly since 2014. This latest update comes at a time of huge upheaval and change for contact centres. The pandemic has been a real game changer in several different ways so this is the ideal time to look back at what’s changed from the perspective of both consumers and industry experts and consider the extent to which these changes might be permanent and what their ongoing effect on the industry is likely to be.
To download CardEasy’s ‘The future of secure omni-channel payments in a post-pandemic world’ report Click Here
Secure, PCI DSS compliant payment solution for contact centres
Whether your customers choose to pay over the telephone or via a digital channel such as email, SMS or web chat, CardEasy provides a simple, secure and cost effective payment solution that will protect your customers and de-scope your contact center environment from PCI DSS.
Offering seamless integration with your existing telephony and IT infrastructure, CardEasy significantly reduces the risks and costs associated with managing card payment transactions in your contact centers, whilst improving your customer’s experience and trust. CardEasy removes the risk of payment card fraud within your contact center by preventing your contact center agents from hearing or seeing payment card data, automatically blocking it from your screen and call recording (without the need for a pause/resume function) and preventing it from entering your contact center systems and networks.
Our patented technology creates a secure payment environment for payments handled over the phone, self-service IVR, email, webchat, SMS, social media or even via video calls.
For additional information on CardEasy view their Company Profile