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Noetica to Preview Next Generation Contact Centre Technology

Noetica to Preview Next Generation Contact Centre Technology as it Celebrates 25th Anniversary at Call & Contact Centre Expo

Noetica – A British company, developing software products for the global contact centre market, will provide visitors to the Call & Contact Centre Expo with a preview of its forthcoming next generation platform. The company will also be celebrating its 25th anniversary (on Stand CC-L45) when the event takes place on 22nd and 23rd November 2022, at ExCeL in London.

The Call & Contact Centre Expo has long been the place of choice for Noetica to share new contact centre technology innovation with the industry. In 2019, the company broke new ground in outbound dialling with its internationally patented Live Person Detection (LPD™). For the first show post- pandemic, Noetica showcased SABRE™ (Skills & Ability Based Routing Engine) and artificial intelligence powered real-time voice analytics. For 2022, Noetica will exclusively reveal insight into its current research and development programme for its next generation contact centre solution scheduled to be released in 2023.

Since launching in 1997, Noetica has been one of the major success stories in UK contact centre innovation, with a large installed base across the UK and mainland Europe, the U.S., Africa, and Australia. These achievements have been aided by a strong partner network. Noetica will be joined at the Call & Contact Centre Expo by Mitel (Stand CC-L50) for whom Noetica is a branded OEM solution provider and Platinum Preferred MSA Partner, as well as celebrating the first anniversary of signing a successful worldwide partnership with Odigo (Stand CC-G30), a global Contact Centre as a Service (CCaaS) provider.

Noetica’s Managing Director, Steven Brooks, states:

“We will be demonstrating that the pace of innovation shows no signs of slowing, as Noetica celebrates being one of the most established elder statesmen of the contact centre technology industry.”

Brooks adds: “Throughout our 25-year history, the company has been responsible for pioneering new technologies such as the introduction of visual no code/low code call scripting in the late 90’s through to the truly ground-breaking LPD™ and SABRE™ technologies, that contact centres around the world now consider essential to their success.”

 

 

The Call & Contact Centre Expo takes place on 22nd and 23rd November 2022 at ExCeL in London. To register Click Here

Noetica provides cost effective, high-end contact centre productivity software. Its product range has been refined over its 24 years history, consistently remaining at the forefront of innovation in the contact centre technology space. By combining the rich functionality of its comprehensive agent productivity tools (Synthesys™), advanced outbound technology (SmartBound™) and comprehensive voice platform (NVP™), Noetica provides tailored solutions to suit any contact centre across industries.

Recently, Noetica has been challenging the traditional telephony model and is demonstrably able to provide PBX-free fully featured call centre telephony. The Noetica Voice Platform (NVP™) delivers the expected functionality – ACD, IVR, voice recording, quality management and billing – without the need for an enterprise PBX. Whether in a private cloud or on premise, this call centre pure play integrates seamlessly with Noetica`s Synthesys™ to radically cut the cost of delivering inbound, outbound and blended telephony.

The company has recently launched a Skills & Ability Based Routing Engine (SABRE™) along two major new ground-breaking technologies for outbound calling: – LPD™: AI-oriented detection of all forms of answering machines or voicemail with high accuracy, no initial pause and 0% ‘false positives’, meaning 0% silent calls. – SNoDrop™: High performance predictive dialler with 0% dropped (abandoned) calls.

For additional information on Noetica view their Company Profile

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