Business Systems

Contact Centre Supplier Directory

Business Systems

At Business Systems we have been specialising in Workforce Optimisation and customer insight technologies for over thirty years.

Our solutions encompass:

  • Call Recording and Analytics of Customer Interactions and Feedback
  • Cloud Contact Centre
  • Quality Monitoring
  • Workforce Management
  • Back Office Workforce Optimisation
  • Robotic Process Automation

We represent some of the most recognised global innovators in the industry (including NICE, Calabrio and Red Box) adding value to every project by ensuring streamlined integration and deployment with one of the largest Workforce Optimisation consultant teams in the UK.

We also pride ourselves on our large Professional Services teams who support our customers from our UK offices in the City, Greater London and Scotland, with a proven track record of meeting 99.999% of all Service Level Agreements.



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