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Contexta360, an advanced automation and analytics platform, revolutionises the interaction between customers and organisations across various channels including human-to-human, human-to-machine, voice, video, chat, email, and app. Our AI-powered automated conversational analytics and real-time agent and conversational assistants optimise every interaction.

Flexible and scalable, Contexta360 is an easy-to-use, open, and secure SAAS solution. Our adaptable "infrastructure agnostic" platform drives unparalleled accuracy, performance, and value from incumbent systems such as Genesis, Avaya, Mitel, 8X8, NEC, AWS-Connect, and many others.

Our team comprises of highly skilled software developers and computer scientists who are deeply passionate about artificial intelligence, speech analytics, data science, and natural language understanding. We assist organisations in capturing millions of conversations across all channels in multiple languages with incredible speed and precision.

Our solution enriches and analyses interaction insights, including intent, friction, sentiment, and more. Automated business triggers capture the reasons behind customer engagement, accurately analysing and measuring organisational responses.

We firmly believe that every organisation can significantly improve their customer interaction journey with Contexta360. Our solution enables organisations to scale and handle hundreds of millions of interactions annually, providing a robust foundation for exceptional customer experiences.



Challenges in Enhancing Customer Experiences & Striking the Right Balance

Contexta360 Addresses Contact Centre Transformation Needs

Beyond Metrics – Unveiling the Complexity of Customer Expectations

From Traditional to Digital: Transforming Your Contact Centre Successfully

Beyond the Survey, Understanding True Customer Experience with Conversational Analytics

Company Profile: Contexta360

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Eight Actionable CX Insights to Increase Customer Success

Reduce Your Contact Centre Queue Times & After Call Work

How to Stay on Top of Every Trend in your Contact Centre

Why Use Post-Survey NPS if it Annoys your Customers?

How to Stay on Top of every Trend in your Contact Centre

A Day in the Life of an Agent in the Contact Centre of the Future

The Female Data Scientist Who Is Helping to Lead an AI revolution

A Personal Touch Starts with Asking The Right Questions

Contexta360 How to Fix Broken Processes in the Contact Centre

Humans vs Robots: Who is the Winner in the Contact Centre?

Conversational Intelligence Plays Pivotal Role in Digital Transformation

Is your Digital Nervous System Efficient, Effective and Fully Fit?



UK Office: 18 Soho Square, London. W1D 3QL

Head Office: Keizersgracht 555 ,1017DR Amsterdam. The Netherlands

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