Contexta360 is an advanced speech analytics platform designed to revolutionise how organisations engage with their customers across diverse communication channels.

Harnessing the power of AI, the platform delivers automated conversational analytics and agent support, ensuring every customer interaction is optimised for effectiveness and satisfaction. Available in multiple languages, Contexta360 enables organisations to operate seamlessly on a global scale.

Key benefits of Contexta360 include:

√ Omnichannel Integration: Seamlessly connects with a wide range of communication channels, enhancing customer interactions.

√ AI-Driven Insights: Employs cutting-edge AI to extract rich insights from customer conversations, analysing sentiment, intent, friction points, and more.

√ Scalability: Built to manage massive volumes of interactions, with the capacity to handle hundreds of millions of conversations.

√ System Compatibility: Effortlessly integrates with existing systems such as Genesis, Avaya, Mitel, AWS-Connect, and more, enhancing performance and precision.

√ Data Security: A secure, adaptable SaaS solution that fits seamlessly into any infrastructure.

√ Multilingual Support: Available in multiple languages, enabling organisations to operate globally and deliver consistent customer experiences worldwide.

The platform rapidly captures and analyses millions of multilingual interactions, providing actionable insights through automated business triggers. This empowers organisations to refine customer journeys, streamline operations, and deliver outstanding experiences at scale. Supported by a team of experts in AI, data science, and natural language processing, Contexta360 helps organisations transform and elevate their customer engagement strategies.