Cirrus
Redefine Customer Engagement with Cirrus: Your Partner in Effortless Customer Journeys
Cirrus, a leading UK contact centre service provider, redefines customer engagement through its comprehensive AI-enabled Contact Centre as a Service (CCaaS) solution.
We empower agents to be the heroes of customer service and have cultivated a loyal customer base across diverse industries, including The Greater London Authority, Theo Paphitis Retail Group, and Premium Credit.
Key Features:
1. All-in-One Solution: Cirrus offers a unified interface that integrates voice, email, messaging, social media, CRM, Workforce Optimisation, and reporting capabilities. Simplify operations and enhance customer interactions in one place.
2. AI-Powered Excellence: At the core of Cirrus is our generative AI-powered engine, Cirrus Copilot. It leverages your data to enable intelligent and context-aware customer conversations, leading to personalised and meaningful experiences.
3. Modular Functionality: Easily activate additional capabilities and channels without complex integrations. Adapt to evolving customer needs effortlessly.
4. Built to Connect: Seamlessly integrate your crucial third-party applications into Cirrus. Enhance agent and manager workflows while leveraging your existing tech stack.
5. Scalable and Secure: Cirrus operates on a scalable, secure, and compliant cloud infrastructure. Real-time flexibility, top-tier security, and reliability are our hallmarks.
6. Dedicated CX Consultancy: Benefit from our Customer Experience (CX) consultancy service led by your Success Manager. Leverage our extensive experience to maximise the potential of our CCaaS technology stack.
Unparalleled Integration and Innovation
With over 50 strategic partners, including Gamma Telecom, OPUS, Daisy Corporate Services, and Charterhouse Voice & Data, Cirrus manages more than 10,000 agent licenses. Our innovative cloud-based solution seamlessly integrates various communication channels – voice, video, email, chat, messaging, and social media – into a single agent interface. This single-pane-of-glass experience allows customers to switch channels effortlessly while maintaining a seamless journey.
Data-Driven Insights and AI
Cirrus provides full visibility into historical and real-time performance, enabling businesses to optimise training and processes. Business Intelligence (BI) data is consolidated for streamlined reporting. Our Conversational AI (CAI) understands customer requests, freeing agents to handle complex queries and offer empathetic responses, bolstering customer satisfaction and 24/7 self-service capabilities.
Industry Recognition and Royal Warrant Holder
Cirrus has earned a stellar reputation for deep contact centre expertise, receiving multiple industry awards and proudly holding a Royal Warrant.
Join the Cirrus Revolution
Elevate your customer engagement with Cirrus – where innovation meets excellence. Contact us today to discover how Cirrus can transform your contact centre, improve customer service, and drive business success.
