Process Automation

Avaya (UK)

• Unlock new CX capabilities to meet rising customer expectations. Deliver better experiences for your customers and employees without disrupting your current operations. Avaya lets you keep what’s working—like Avaya Call Centre Elite—and add what’s needed to your CX.
• www.contact-centres.com

Britannic

• Britannic are award-winning specialists in business communications, systems integration, digital transformation and managed services, maximising the ICT investment of private and public organisations across the UK.

Business Systems (BSL Group)

• Business Systems (UK) Ltd specialises in providing innovative Workforce Optimisation and Customer Insight technologies to Contact Centres.  Throughout our 30+ years of providing technology in this market, we’ve built an impressive reputation for implementing best-fit solutions and processes to unlock effective answers to customer and employee challenges.

Contexta360

• Contexta360 is an advanced speech analytics platform designed to revolutionise how organisations engage with their customers across diverse communication channels. Harnessing the power of AI, the platform delivers automated conversational analytics and agent support, ensuring every customer interaction is optimised for effectiveness and satisfaction. Available in multiple languages, Contexta360 enables organisations to operate seamlessly on a global scale.

Puzzel

• Puzzel is the leading European provider of cloud contact centre solutions. Every day, more than 1,100 organisations across 40 countries use our software to deliver smart customer experiences, blending the powers of people and technology to serve customers efficiently, effectively and with empathy. The Puzzel Platform enables organisations to create rich journeys for their customers, with a mix of live and self-service experiences that give people the freedom to choose when, where and how they get help.