SVL Business Solutions

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SVL Business Solutions

SVL is is the UK’s most experienced provider of multimedia interaction recording and advanced contact centre applications.

With a unique portfolio of enterprise, branch office and SMB solutions, we work closely with customers in a wide range of industry sectors including contact centres, local authorities, public safety, financial institutions and utilities.

SVL has established close partnerships with some of the world’s leading technology providers including NICE, Liquid Voice and Calabrio. As well as being NICE’s leading Platinum Partner with the largest customer base in the EMEA region, SVL Business Solutions is the only UK partner with a full set of accreditations demonstrating its commitment to consistently meeting the needs of customers in a broad range of market sectors.

Our comprehensive portfolio of solutions includes:

» Interaction Recording

» Quality Management

» Interaction Analytics

» Workforce Management

» Customer Feedback

» Public Safety





Company Profile: SVL Business Solutions

2023: A Brand New Challenge for Contact Centres

The Globalisation of Contact Centres & Benefits Created

The Future is Omni-Channel in the Contact Centre

SVL Welcomes Member to Longest Established Contact Centre Sales Team

Community Fibre Invest in Amazon Connect Contact Centre

ScS Choose SVL & NICE to Drive New Era of Omni-Channel CX

A New Era for Workforce Management in the Contact Centre

Secure Trust Bank Chooses SVL to Upgrade WFM Solution

Outsourcer go-centric Appoint SVL to Provide New WFM Solution

Cloud Technologies Brings Global Reach for Contact Centres

Planning for the Contact Centre Year Ahead

Dialect Announces Partnership with SVL and Omningage

Living the Hybrid Life in the Contact Centre – 2021

What Customers Want for Christmas from Contact Centres

The legacy Data Conundrum: The Money and the Law

Refashioning Working Practices the Financial Services Sector

SVL Presented with NICE Analytics Partner Award for 2020

SVL & Ascensos Provide New Service to Contact Centre Clients

SVL welcomes Dan Bendon as Head of Services





2 Orbital Court, East Kilbride, Glasgow. G74 5PH.

Telephone: 01355 900000

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