Most Companies Don’t Know What Customers Think
Most Companies Don’t Know What Customers Think – “Most firms are not very good at listening to customers. It’s not…
NICE
NICE Redefines Conversational AI for Digital Experiences
NICE Redefines Proactive Conversational AI for Digital Experiences With CXone SmartReach With the addition of CXone SmartReach, NICE is delivering…
NICE Introduces AI Solution for Voice of the Customer
NICE Introduces First-of-its-Kind AI Solution for Voice of the Customer to Prevent Customer Churn and Reduce Costly Repeat Calls NICE…
NICE Launches Enlighten AI Routing, Innovating CX with Next-Gen Intelligence
NICE Launches Enlighten AI Routing, Innovating CX with Next-Gen Intelligence Leveraging holistic CX data to power its AI, NICE Enlighten…
RingCentral and NICE Expand Contact Centre Partnership
RingCentral and NICE Expand and Extend Contact Centre Partnership Multi-year extension addresses accelerating market demand for an integrated, best-in-class Unified…
NICE Positioned Highest in 2021 Gartner Magic Quadrant for WEM
NICE Positioned Furthest and Highest in 2021 Gartner Magic Quadrant for Workforce Engagement Management in contact centres » NICE CXone…
NICE Revolutionises Digital Self-Service with CXone Expert
NICE Revolutionizes Digital Smart Self-Service with the Launch of CXone Expert Following the Acquisition of MindTouch CXone Expert is the…
NICE inContact CXone Accelerates International Growth
NICE inContact CXone Accelerates International Growth: Tripling Sales and Adding a Record Number of New Customers Doubling in-region CXone resources…
How Contact Centres Can Prepare for the Unexpected
Delivering through disruption: how contact centres can prepare for the unexpected with built-in adaptability Paul Thomas, Vice President & GM…
NICE inContact – Interactions 2021
Join us to gain insights on how global experts from best-in-class organizations drive agility and infuse innovation into every customer…
NICE inContact Helps Companies Apply Smarter AI
NICE inContact Helps Companies Apply Smarter AI to Improve Self-Service Experiences, Lower Operating Costs 8 in 10 consumers strongly prefer…
NICE inContact CXone Adds AI to Drive Higher CSAT
NICE inContact CXone Adds First-of-its-Kind AI to Drive Higher CSAT and Lower Service Cost- Spring 2021 release features real-time contact…
NICE Announces Agile WEM Empowering Contact Centres to Work Remotely
NICE Announces Agile WEM, Empowering Organizations to Sustain High Employee Engagement in the Work-from-Anywhere Reality With remote work here to…
NICE Introduces NTR-X, Next Generation Compliance Solution
NICE Introduces NTR-X, Next Generation Cloud-Based Compliance Solution for Omnichannel Trade Recording Management Selected by several top ten global FIs,…
NICE Introduces New Microsoft Teams Integration
NICE Introduces New Microsoft Teams Integration to CXone and Engage that Enhances Customers’ Ability to Collaborate Companywide Customers can access…
Predicting the Seven Future Trends for Contact Centres
Predicting the Unpredictable: Seven Future Trends for Contact Centres – Darren Rushworth, President of NICE Asia Pacific A significant number…
Survey Reveals More Interactions Being Handled Through Digital Channels
NICE Survey Finds At Least 50 Percent or More of Interactions Being Handled Through Digital Channels Presenting new insights from…
The Role of Cloud Contact Centres in Covid-19 Recovery
The role of cloud contact centres in supporting Covid-19 recovery and driving SMB growth While many small and medium-sized businesses…
Swinton Group Boosts Net Promoter Score by 11 Percent
Swinton Group Boosts contact centre Net Promoter Score by 11 Percent with NICE Attended Automation NICE’s Attended Automation solution enables…