Contact Centres Consider Compliance Software Priority
NICE Research Study Finds 91% of Contact Centre IT Staff Consider Compliance Software Investments a Priority Research indicates that solutions…
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NICE CX Excellence Award Winners Interactions 2019
NICE Announces CX Excellence Award Winners at Interactions EMEA 2019, Celebrating Innovation and Outstanding Service Winners took innovation in analytics,…
NICE Interactions Showcases Best Contact Centre Practices
NICE Interactions EMEA 2019 to Showcase Best Practices for Elevating Personal Connections via Analytics, Automation, Cloud and WFO The flagship…
Contact Centre Leaders Confident in Artificial Intelligence
Contact Centre Leaders Confident in Artificial Intelligence’s (AI’s) Role in Delivering Exceptional Customer Experiences NICE inContact CX Transformation Benchmark finds…
NICE – Customer Excellence Awards Programme
NICE Launches 2019 EMEA Customer Excellence Awards Programme – Programme will recognise organisations demonstrating excellence and innovation in injecting analytics,…
NICE Interactions EMEA Welcomes Stephen Fry
Interactions EMEA 2019 welcomes award-winning actor, comedian, journalist, television presenter and film director – Stephen Fry as their celebrity keynote…
The NICE Competitive Edge: Real-time Authentication
Learn all about NICE Nexidia’s Analytics capabilities for your business needs and make the connections that matter! Watch Video >…
NICE Leader Contact Centre Workforce Optimisation
NICE Named Market Share Leader for Contact Centre Workforce Optimisation in DMG Consulting Report NICE have announced that it has…
NICE Revolutionise IVR Optimisation with Advanced AI
NICE Revolutionises IVR Optimisation with Advanced Artificial Intelligence – New version of NICE IVRO allows advanced personalisation and deep understanding…
NICE Unveils Enhanced Contact Centre Strategic Planner
NICE Unveils Enhanced Strategic Planner, Unleashing the Power of AI Based Long-Term Planning in the contact centre Cloud-based solution creates…
Interactions 2019 – Customer Conference – June 4th – 5th
Gain First-hand Technical Learning with Our Expert Instructors Sharpen your skills and transform your career by attending Interactions.edu and take…
IC24 Selects NICE to Lower Contact Centre Costs
Integrated Care 24 Selects NICE to Ensure Unparalleled Quality of Care and Audit Accuracy NICE and Business Systems chosen to…
NICE to Present the Future of Contact Centres
NICE to Present the Future of Contact Centres at CCW 2019 – February 18-21, 2019 at the Estrel Congress Centre…
General Motors Deploys NICE Across 65 Contact Centres
General Motors Deploys NICE Performance Management to Improve Employee Collaboration While Putting Customers First Across 65 Contact Centres Managing 30…
NICE Announces New Generation of Employee Engagement
NICE Announces New Generation of Employee Engagement with Back Office Proficiency Essentials First of its kind solution to afford rapid…
Don’t Compromise on Contact Centre Recording
2019: The Year of Privacy in EMEA – Don’t Compromise on Contact Centre Recording Thursday, January 17, 2019 – 1:00…
Legal & General Uses NICE Robotic Process Automation
Legal & General Uses NICE Virtual Attendant Robots to Build Workplace of the Future Integrating robotic intelligence into service delivery…
PostFinance Cuts Authentication Times in Half with NICE RTA
PostFinance Cuts Authentication Times in Half at their contact centre with NICE Real Time Authentication One of Switzerland’s leading banks…
Vera Bradley Improves Contact Centre Efficiency
Vera Bradley improves contact centre efficiency and customer experience with NICE InContact NICE inContact, a NICE business announced business results…