NICE Announces Agile WEM Empowering Contact Centres to Work Remotely
NICE Announces Agile WEM, Empowering Organizations to Sustain High Employee Engagement in the Work-from-Anywhere Reality With remote work here to…
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NICE Introduces NTR-X, Next Generation Compliance Solution
NICE Introduces NTR-X, Next Generation Cloud-Based Compliance Solution for Omnichannel Trade Recording Management Selected by several top ten global FIs,…
NICE Introduces New Microsoft Teams Integration
NICE Introduces New Microsoft Teams Integration to CXone and Engage that Enhances Customers’ Ability to Collaborate Companywide Customers can access…
Predicting the Seven Future Trends for Contact Centres
Predicting the Unpredictable: Seven Future Trends for Contact Centres – Darren Rushworth, President of NICE Asia Pacific A significant number…
Survey Reveals More Interactions Being Handled Through Digital Channels
NICE Survey Finds At Least 50 Percent or More of Interactions Being Handled Through Digital Channels Presenting new insights from…
The Role of Cloud Contact Centres in Covid-19 Recovery
The role of cloud contact centres in supporting Covid-19 recovery and driving SMB growth While many small and medium-sized businesses…
Swinton Group Boosts Net Promoter Score by 11 Percent
Swinton Group Boosts contact centre Net Promoter Score by 11 Percent with NICE Attended Automation NICE’s Attended Automation solution enables…
NICE inContact Named Cloud Contact Centre Leader by Gartner
NICE inContact Named a Cloud Contact Centre Leader by Gartner – NICE inContact positioned highest for Ability to Execute in…
Contact Centres Are Increasing Investment in Digital Channels & AI
Contact Centres Are Increasing Investment in Digital Channels and Artificial Intelligence for Enhanced Customer Experiences Annual NICE inContact CX Transformation…
NICE Interactions Live – The Highlights from this years Event
CX Agility Leads Interactions Live Thousands of CX professionals attended Interactions Live, the biggest Customer Experience event of the year,…
NICE CX Excellence Award Winners at Interactions Live
NICE Honors CX Excellence Award Winners at Interactions Live, Celebrating the Delivery of Exceptional Experiences and CX Agility Through Innovation…
NICE Interactions Live, Industry’s Biggest CX Event
NICE Announces Interactions Live, The Industry’s Biggest Customer Experience Virtual Event and its Lineup of Award-Winning Celebrity Appearances and Customer…
NICE Delivers the First Real-Time Interaction Guidance
NICE Delivers the Market’s First Real-Time Interaction Guidance, Powered by Its Groundbreaking ENLIGHTEN AI Platform for contact centres First-of-its-kind, AI-powered,…
Contact Centre Events: Interactions September 15th-16th 2020
Contact Centre Events: Interactions September 15th-16th 2020: In these times of change, as we face unprecedented challenges on both a…
NICE Contact Centre Workforce Optimisation Award
NICE Named Market Share Leader in Contact Centre Workforce Optimisation by DMG Consulting Demonstrating another strong performance, NICE acknowledged for…
NICE Named Leader in Journey Orchestration by Analyst Firm
NICE Named a Leader in Journey Orchestration by Top Analyst Firm NICE Customer Engagement Analytics receives the highest rating possible…
UK Healthcare Contact Centre Accelerates Move to the Cloud
UK Healthcare Contact Centre Accelerates Move to the Cloud with NICE inContact CXone CXone selected for elasticity and scalability to…
Contact Centre: Work From Home Best Practices
Contact Centre: Work From Home Best Practices: With measures around COVID-19 globally escalating, organisations are required to balance employee safety…
CXone@home Enables Contact Centre Staff Work From Home
NICE Launches CXone@home to Enable Immediate Contact Centre Transition to Work-From-Home in Response to COVID-19 NICE have announced CXone@home, a…