NICE inContact Introduces CXone Contact Centre Platform
NICE inContact Introduces CXone – the World’s No. 1 Cloud Customer Experience Platform CXone is a fully-integrated and open cloud…
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Aeriandi Expands Voice Services with NICE Nexidia Analytics
Aeriandi expands secure voice services to offer NICE Nexidia Analytics Complementary suite of analytics tools enhances Aeriandi’s secure voice platform…
Metro Bank Engages Employees with NICE WFM in the Cloud
Metro Bank Engages Employees for Better Customer Service with NICE Workforce Management in the Cloud. NICE WFM will be used…
NICE Market Share Leader for Contact Centre WFO
DMG Report Confirms: NICE is the Market Share Leader for Contact Centre WFO NICE announced that it is the market…
NICE Webinar: Recording in the Contact Centre
Recording in the Contact Centre – The Path to the Cloud Presented By: Paul Stockford, Chief Analyst, Saddletree Research WEBINAR…
interactions 2017 – Customer Conference – June 6th
…AND TOP FIVE REASONS TO ATTENDONE: New Release – Robotic Process Automation With its latest enhancements, NICE RPA supports more…
NICE Launches Digital Containment Solution to Manage Journeys
NICE Launches Digital Containment Solution Allowing Organizations to Move from Managing Channels to Managing Journeys The solution optimizes customer experience…
Tips on Holiday Periods in the Small Contact Centre
Holidays in the Small Contact Centre – Paul Chance, Senior Product Marketing Manager at NICE shares valuable tips on how…
NICE EVOLVE WFM Brings Forecasting to All Organisations
NICE EVOLVE WFM Brings Enterprise-Class Forecasting to Organizations of All Sizes through the Cloud The leading SaaS workforce management solution…
NICE Interactions: Carl Jorgensen, Head of Planning from Metro Bank
NICE Interactions 6th June IET Savoy Place, London Metro Bank had a requirement for a workforce management solution that not…
The Contact Squad – Now at a Contact Centre Near You
Recognize these guys? Help them be the best with NICE Adaptive Workforce Optimization. Are…
NICE Customer Authentication Has Never Been Easier
Customer Authentication Has Never Been Easier or More Secure as NICE’s Real-Time Authentication Solution Now Extends Across All Voice Channels…
NICE Release New Engage Omnichannel Recording Platform
New Release of NICE Engage Omnichannel Recording Platform Lets Organisations Deliver a Consistent Customer Experience across All Interaction Channels The…
A View Into EE’s Automation Best Practices – Case Study
A View Into EE’s Automation Best Practices – Case Study Presented By: David Orton, Technical Manager, BT & Karen Inbar,…
NICE Announces Closing of inContact Acquisition
NICE & inContact to provide the market’s only integrated, analytics-driven contact centre and WFO suite in the cloud NICE have…
NICE Continues to Expand Contact Centre WFO Market Share
NICE Continues to Expand its Contact Centre WFO Market Share Lead According to DMG Report NICE’s market share grows to…
NICE Ring The Nasdaq Market Opening Bell
On Monday (12th September 2016) NICE rang the Nasdaq market Opening Bell, in celebration of a year during which NICE…
NICE Announced Market Share Leader in Speech Analytics
NICE is the Clear Leader in Speech Analytics Outpacing Market Growth and Holding Over 47% of Market Share According to…
NICE Launches Scenario Analyzer, Enhancing Customer Journey Analytics
NICE Launches Scenario Analyzer, Enhancing Customer Journey Analytics with Business Intelligence NICE’s new Customer Journey Optimization capability helps organisations identify…