Contact Centre: Work From Home Best Practices
Contact Centre: Work From Home Best Practices: With measures around COVID-19 globally escalating, organisations are required to balance employee safety…
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CXone@home Enables Contact Centre Staff Work From Home
NICE Launches CXone@home to Enable Immediate Contact Centre Transition to Work-From-Home in Response to COVID-19 NICE have announced CXone@home, a…
Ibotta Select NICE to Improve Remote Workforce Management & Engagement
Ibotta Selects NICE to Improve Remote Workforce Management and Engagement – Tech unicorn utilizes NICE Workforce Management and Employee Engagement…
NICE Event: Engineering Customer Experience Transformation
Contact Centre Event: Engineering Customer Experience Transformation in the Customer-Obsessed Roaring ‘20s The ‘20s promise lots of growth and change…
NICE Enhance Employee Engagement Manager
NICE Employee Engagement Manager Provides Personalised Scheduling Capabilities Across Digital and Voice Interaction Channels Allowing employees to deliver service across…
Does Your Contact Centre Compare to your Competition?
How Does Your Contact Centre Quality Programme Compare to the Competition? Lauren Maschio, Product Marketing Portfolio Manager, Enterprise WFO When…
NICE 2020 Contact Centre Webinar Dates Announced
How to Modernise Your Business with Purpose-Built Analytics for EX and CX Thursday, January 23, 2020 | 1:00 p.m. GMT Traditional…
NICE inContact and Zendesk Partner On CXone
NICE inContact and Zendesk Partner to Bring CXone to Thousands of Customers Across the Globe Leading CCaaS and CRM providers…
Customer Experience Transformation Benchmark
Contact centre leaders know the importance of meeting and exceeding customer expectations to drive brand loyalty and win in today’s…
Millennials & Gen Z Driving Digital-First Future of CX
Millennials and Generation Z Are Driving the Digital-first Future of Customer Experience NICE inContact CX Transformation Benchmark finds digital-native use…
80% Leaders Consider RPA Important to Improving CX
Independent Research Firm Finds 80 Percent of Business Leaders Consider Robotic Process Automation Important to Improving Customer Service Excellence Robotic…
NICE inContact Receives Highest Scores in Gartner Report
NICE inContact Receives Highest Scores in Both Western Europe and North America Use Cases in Gartner Contact Centre Report NICE…
NICE inContact CXone Empowers Omnichannel Experiences
NICE inContact CXone Empowers Omnichannel Experiences with New Native Salesforce Lightning User Interface Innovation advances CXone contact centre Agent for…
High Interest in Adopting AI Across the Contact Centre
Independent Research Firm Finds High Interest in Adopting AI Across the Contact Centre Study also reveals that the majority of…
NICE Performance Management with AI-Based Analytics
NICE Revolutionises Performance Management with AI-Based Analytics Cutting-edge capabilities empower managers with insights on performance improvement opportunities and enable the…
NICE Solutions for Driving Contact Centre Innovation
NICE Solutions Honoured by TMC for Driving Innovation and Exceptional Value for Contact Centre Customers Four Nice Solutions Received 2019…
Cloud Contact Centre Users Get 18% Higher Customer Satisfaction
Organisations With Cloud Contact Centre Technology Report 18 Percent Higher Customer Satisfaction NICE inContact CX Transformation Benchmark study finds 40…
NICE Announce Contact Centre Conference Dates
NICE announce Autumn Contact Centre Conference dates; Personal Connections Elevated with Analytics on Thursday 19th September and Engaging and Intelligent…
Western Union Customer Journey Transformation
Western Union’s Customer Journey Digital Transformation Fueled by NICE – Innovative NICE Nexidia Customer Journey Optimisation provides powerful analytics to…