Global Study Reveals Digital Channel Use Gaining Ground
NICE inContact Global Study Reveals Digital Channel Use Gaining Ground – And It’s Not Because of AI Chatbots (Yet) CX…
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NICE inContact Leader in Cloud Contact Centre Research
NICE inContact have announced that NICE inContact CXone, the world’s #1 cloud customer experience platform, has been named a leader…
Thomas Cook Adopts NICE Robotic Process Automation
Thomas Cook Adopts NICE Robotic Process Automation to Improve Customer Experience and Back Office Process Efficiency Prominent travel company leveraging…
NewDay and the Voice of the Customer Programme
NewDay Drives Customer Service Leadership with NICE Satmetrix NPX Voice of the Customer Solutions NICE Satmetrix NPX wins a three-year…
White Paper: Are you Ready for Generation Z?
The influence of Generation Z in consumer purchases has been evident for over a decade as this generation increasingly influences…
Business Systems Awarded ‘Partner of the Year’ 2018 by NICE
Business Systems – Champions Cloud Interactions as NICE LTD’S – ‘Partner of the Year’ 2018 Sharing a joint vision of…
Winning Through Excellence in Customer Relationships
How To Be A Driver and Not A Dinosaur: Winning Through Excellence in Customer Relationships Tuesday 3rd July 2018 –…
Webinar: Are You Ready for Gen Z? Designing Customer Care
Descriptions vary, but Forbes defines the generation after Millennials, Generation Z, as people born from the mid-1990s to the early…
NICE CXone Ranks 1st in Contact Centre in Cloud Report
NICE inContact CXone Ranks First in 2018 Contact Centre in the Cloud Report from Ventana Research Following a comprehensive examination…
NICE Robotic Automation Unveils Innovative AI
NICE Robotic Automation Unveils Innovative AI Based Automation Finder to Lead Enterprises Towards Successful RPA Deployments The new NICE Automation…
NICE Announces Adaptive Workforce Optimisation 2.0 to Drive Employee Engagement
NICE Announces Adaptive Workforce Optimization 2.0 to Drive Employee Engagement Through Innovative Personalisation Cloud native solution includes targeted coaching and…
NICE Introduces NEVA, World’s First Robotic Virtual Attendant
NICE Introduces NEVA, The World’s First Robotic Virtual Attendant for Employees, Delivering Intelligent, Real-Time Support Across the Enterprise A personified…
NICE Cognitive Robotic Automation Platform
NICE Cognitive Robotic Automation Platform Expands on Amazon Lex’s Self-Service Capabilities by Transforming Chatbot Requests Into Real-Time Customer Fulfillment NICE…
NICE inContact Release New Omnichannel Customer Experience Insights
NICE inContact CXone Spring 2018 Release Introduces New Omnichannel Customer Experience Insights, Enhanced Workforce Collaboration, and Elevated Omnichannel Customer Experiences…
NICE To Acquire Mattersight Bolstering Leadership in Cloud Analytics
NICE To Acquire Mattersight, Bolstering its Leadership in Cloud Customer Service Analytics Integrating the market leading cloud analytics solutions of…
Ways to Optimise Your Contact Centre with Cloud Technology
5 ways to optimise and enhance your contact centre with cloud technology – Paul Jarman, CEO, NICE inContact It’s no…
NICE inContact Empowers Contact Centres with CXone
NICE inContact Empowers Companies in Europe to Provide Exceptional Customer Experience with CXone NICE inContact CXone is a unified cloud…
NICE Webinar: The Future of Customer Service
NICE Webinar: The Future of Customer Service Presented By: Guest speaker, Mary Wardley, Program Vice President, IDC Research and Aviad…
Plan Your Learning Experience at Interactions 2018
Plan Your Learning Experience at Interactions 2018 – Take a Look at the Agenda! The Interactions 2018 agenda is built…