NICE CXone Gets Top Honours for Contact Centre Platforms in Metrigy Research NICE’s end-to-end integrated contact…
Tag: NICE
NICE Launches NTR-X Compliance Recording & Capture for Zoom
NICE Launches NTR-X Compliance Recording and Capture for Zoom for contact centres As firms accelerate their…
Four Employee Retention Strategies for Contact Centres
Four Employee Retention Strategies for Contact Centres – Millions of employees were forced to work from…
NICE Accelerates Self-Service Success with CXOne Spring Update
NICE Accelerates Self-Service Success with the Launch of Innovative AI-Powered Capabilities in its CXone Spring 2022…
NICE Top Provider for Conversational AI & Chatbots
NICE Recognised as a Top Provider for Conversational AI Applications and Chatbots by Metrigy Metrigy research…
NICE Google Partnership CXone to Chrome Enterprise
NICE Expands Partnership with Google, Adding CXone to the Chrome Enterprise Recommended Programme NICE announces CXone…
NICE NEVA For Debt Collection Practices Contact Centres
NICE Announces NEVA for Collection Adherence, Enabling Contact Centres to Uphold New Fair Debt Collection Practices…
NICE Market Share Leader in Workforce Optimisation
NICE Named Market Share Leader in Workforce Optimisation – DMG Consulting’s in-depth analysis reveals NICE is…
NICE Announces New AI-Powered Robotic Process Automation
NICE Announces New AI-Powered Robotic Process Automation, Accelerating contact centres ’ Digital-First CX Strategy New capabilities…
NICE Leader in SPARK MatrixTM Voice of the Customer
NICE Named a Leader in 2021 SPARK MatrixTM for Voice of the Customer NICE have announced…
So What Are the Contact Centre Predictions for 2022?
So what is 2020 going to look like for contact centres? What will be hot? What…
NICE & Google Cloud Collaborate to Drive Digital Conversations
NICE and Google Cloud Collaborate to Drive Smarter Digital Conversations and Improve Self-Service Experiences in the…
NICE CXone Overall Leader in Contact Centre as a Service
NICE CXone Named Overall Leader in 2021 SPARK Matrix™ for Contact Centre as a Service Report Receiving…
NICE CXone Achieves Perfect Vendor Satisfaction Scores
NICE CXone Achieves Perfect Vendor Satisfaction Scores Across 15 Categories in DMG Consulting Report Receiving top…
NICE CXone Accelerates the CX Digital Transformation
NICE CXone Accelerates CX Digital Transformation with New Integrated Intelligent Self-Service and Enlighten AI-Powered Agent Engagement…
NICE Launches Enlighten AI for Vulnerable Customers
NICE Launches Enlighten AI for Vulnerable Customers, Supporting the Delivery of Fair Treatment to Consumers and…
Emmy Winner & Next Generation of Customer Experience
NICE Teams Up with Emmy Award Winner Eugene Levy to Present the Next Generation of Customer…
NICE Drives CX Transformation for Globe Telecom
NICE helps shape CX strategy, delivers nearly $1.8 million in annual benefits through efficient management of…
Digitally Transform your Contact Centre – CX Guide from NICE
Digitally Transform your Contact Centre – CX Guide from contact centre agent hiring to measuring, get…