Interactions 2022 Live – 24-25th May – NICE Conference
Interactions 2022 is more than just a conference, it is where the next generation of CX is being defined…
NICE
NICE CXone Gets Top Honours for Contact Centre Platforms
NICE CXone Gets Top Honours for Contact Centre Platforms in Metrigy Research NICE’s end-to-end integrated contact centre platform, CXone, delivers…
NICE Launches NTR-X Compliance Recording & Capture for Zoom
NICE Launches NTR-X Compliance Recording and Capture for Zoom for contact centres As firms accelerate their digital transformation, NICE and…
Four Employee Retention Strategies for Contact Centres
Four Employee Retention Strategies for Contact Centres – Millions of employees were forced to work from home (WFH) last year…
NICE Accelerates Self-Service Success with CXOne Spring Update
NICE Accelerates Self-Service Success with the Launch of Innovative AI-Powered Capabilities in its CXone Spring 2022 Release Further expanding on…
NICE Top Provider for Conversational AI & Chatbots
NICE Recognised as a Top Provider for Conversational AI Applications and Chatbots by Metrigy Metrigy research acknowledges NICE conversational AI…
NICE Google Partnership CXone to Chrome Enterprise
NICE Expands Partnership with Google, Adding CXone to the Chrome Enterprise Recommended Programme NICE announces CXone compatibility with the Chrome…
NICE NEVA For Debt Collection Practices Contact Centres
NICE Announces NEVA for Collection Adherence, Enabling Contact Centres to Uphold New Fair Debt Collection Practices Act Requirements NEVA’s innovative…
NICE Market Share Leader in Workforce Optimisation
NICE Named Market Share Leader in Workforce Optimisation – DMG Consulting’s in-depth analysis reveals NICE is the market share leader…
NICE Announces New AI-Powered Robotic Process Automation
NICE Announces New AI-Powered Robotic Process Automation, Accelerating contact centres ’ Digital-First CX Strategy New capabilities allow contact centres to…
NICE Leader in SPARK MatrixTM Voice of the Customer
NICE Named a Leader in 2021 SPARK MatrixTM for Voice of the Customer NICE have announced that it has been…
So What Are the Contact Centre Predictions for 2022?
So what is 2020 going to look like for contact centres? What will be hot? What will be the trend…
NICE & Google Cloud Collaborate to Drive Digital Conversations
NICE and Google Cloud Collaborate to Drive Smarter Digital Conversations and Improve Self-Service Experiences in the contact centre Integration of…
NICE CXone Overall Leader in Contact Centre as a Service
NICE CXone Named Overall Leader in 2021 SPARK Matrix™ for Contact Centre as a Service Report Receiving the strongest ratings for…
NICE CXone Achieves Perfect Vendor Satisfaction Scores
NICE CXone Achieves Perfect Vendor Satisfaction Scores Across 15 Categories in DMG Consulting Report Receiving top satisfaction ratings, NICE CXone…
NICE CXone Accelerates the CX Digital Transformation
NICE CXone Accelerates CX Digital Transformation with New Integrated Intelligent Self-Service and Enlighten AI-Powered Agent Engagement Solutions The NICE CXone…
NICE Launches Enlighten AI for Vulnerable Customers
NICE Launches Enlighten AI for Vulnerable Customers, Supporting the Delivery of Fair Treatment to Consumers and Driving Compliance with the…
Emmy Winner & Next Generation of Customer Experience
NICE Teams Up with Emmy Award Winner Eugene Levy to Present the Next Generation of Customer Experience with CXone in…
NICE Drives CX Transformation for Globe Telecom
NICE helps shape CX strategy, delivers nearly $1.8 million in annual benefits through efficient management of Globe’s WFM Operational contact…