SVL Presented with NICE Analytics Partner Award for 2020
SVL have announced that they have been awarded NICE EMEA contact centre analytics partner for 2020. NICE annually distribute awards…
SVL Business Solutions
SVL & Ascensos Provide New Service to Contact Centre Clients
SVL partners with leading outsourcer Ascensos to provide outstanding new service to contact centre clients. SVL have announced a partnership…
SVL welcomes Dan Bendon as Head of Services
SVL welcomes Dan Bendon as Head of Services SVL is delighted to announce the return of Dan Bendon to a…
SVL Provide WFM Solution to Deliveroo Contact Centre
SVL is delighted to announce they are providing a workforce management (WFM) solution for global on-line food delivery giant Deliveroo.…
How analytics Support Contact Centre Agent Mental Health
How analytics helps support your contact centre agent mental health Rohan Newton, Sales Manager at SVL Business Solutions, argues for…
SVL launches instructional Legacy Data EBooks
SVL launches instructional Legacy Data EBooks for Public Safety and Financial Services sectors. With Legacy Data becoming an increasingly problematic…
SVL Partner with Decode Cyber Solutions to Improve Online Safety
SVL announces partnership with Decode Cyber Solutions to improve online safety and security and prevent card fraud. SVL is pleased…
Contact Centre Webinar – Living in the New Norm
Living in the New Norm – an online event on Thursday 15th October 1PM – 2PM hosted by SVL Business…
SVL & Yorkshire Youth Football Pay NHS Tribute.
As a Thank you to the NHS for the incredible work they have done during the Covid19 crisis, SVL and…
SVL Announces Partnership with Route One Connect
SVL announces partnership with Route One Connect to deploy Amazon Connect to Contact Centre’s across the UK and Ireland. SVL…
Move your Contact Centre applications to the Cloud for up to 50% off RRP
Exclusive offer – Move your Contact Centre applications to the Cloud for up to 50% off RRP. This is a…
Contact Centre Webinar: Getting over your fear of the Cloud
SVL in conjunction with NICE inContact are delighted to offer our next online event. “Getting over your fear of the Cloud” is…
Webinar: A Smarter Future Using Automation
Contact Centre Webinar: Accelerating a smarter future using automation. SVL Business Solutions – Thursday 25 June 11.am to 12noon. Automation…
Contact Centre Webinar: Planning for the New Norm
Contact Centre Webinar: Planning for the New Norm: As part of the SVLHomeworking series, our latest event focuses on the…
Be Mindful of Scammers During COVID-19 Crisis
Be mindful of phone scammers during COVID-19 crisis – Debbie Bicker from SVL today issued a strong warning to people…
Expert offers help to Contact Centres preparing for COVID-19
Planning expert offers help to Contact Centres preparing for COVID-19 Contingency Planning expert Richard Abdy has offered his support to…
SVL announces partnership with The Modular Analytics Company
SVL announces partnership with The Modular Analytics Company to provide our contact centre clients with a cost-effective and targeted analytics…
SVL Announce Partnership with Inspire Customer Contact Partnership
SVL announces partnership with Inspire Customer Contact Partnership to improve customer contact operations. SVL is pleased to announce a formal…
SVL Announce Partnership with Agile Business Process
SVL is pleased to announce a formal partnership with Agile Business Process, a European company who specialise in developing tailored…