2023: A Brand New Challenge for Contact Centres
2023: A brand new challenge for the Contact Centre Industry – Rohan Newton of SVL looks at the year ahead…
SVL Business Solutions
The Globalisation of Contact Centres & Benefits Created
SVL Account Director Anne Holmes discusses the globalisation of the Contact Centre Industry and benefits of redistributing these calls to…
The Future is Omni-Channel in the Contact Centre
The Future is Omni-channel in the Contact Centre – SVL Account Director Debbie Bicker discusses the continued rise of Omni-channel…
SVL Welcomes Member to Longest Established Contact Centre Sales Team
SVL welcome newest member to longest established Contact Centre sales team in country. The newest member of our sales team…
Community Fibre Invest in Amazon Connect Contact Centre
Community Fibre invest in Amazon Connect omnichannel contact centre service with SVL SVL has announced that Community Fibre, London’s biggest…
ScS Choose SVL & NICE to Drive New Era of Omni-Channel CX
ScS choose SVL and NICE CX One to drive a new era of omni-channel customer experience. UK home furnishing retailer…
A New Era for Workforce Management in the Contact Centre
A new era for Workforce Management in the contact centre – As we get to grips with our new working…
Secure Trust Bank Chooses SVL to Upgrade WFM Solution
Secure Trust Bank chooses SVL to upgrade contact entre Workforce Management solution – SVL have announced it is upgrading the…
Outsourcer go-centric Appoint SVL to Provide New WFM Solution
Contact Centre Outsourcing specialist go-centric appoint SVL to provide brand new Workforce Management solution. SVL have announced that they will…
Cloud Technologies Brings Global Reach for Contact Centres
Cloud Technologies bring a global reach – As SVL continues to support our client’s global ambitions, Richard Abdy reflects on…
Planning for the Contact Centre Year Ahead
Planning for the contact centre year ahead As the planning cycle moves into full swing, SVL’s Head of Business Transformation,…
Dialect Announces Partnership with SVL and Omningage
Dialect announces partnership with SVL and Omningage to create bespoke service for Global FinTech Market FinTech specialist BPO Dialect Communications…
Living the Hybrid Life in the Contact Centre – 2021
Living the Hybrid Life in the Contact Centre – 2021 – Debbie Bicker, Business Development Manager at SVL, explains What…
What Customers Want for Christmas from Contact Centres
What your customers (really) want for Christmas from contact centres – Rohan Newton Head Of Sales · SVL Business Solutions…
The legacy Data Conundrum: The Money and the Law
The legacy data conundrum: the money and the law – -Lee Sheard of SVL Business Solutions talks about the crisis…
Refashioning Working Practices the Financial Services Sector
Refashioning working practices the Financial Services Sector – Steven Perrins talks about how Financial Services will adjust to hybrid working…
SVL Presented with NICE Analytics Partner Award for 2020
SVL have announced that they have been awarded NICE EMEA contact centre analytics partner for 2020. NICE annually distribute awards…
SVL & Ascensos Provide New Service to Contact Centre Clients
SVL partners with leading outsourcer Ascensos to provide outstanding new service to contact centre clients. SVL have announced a partnership…
SVL welcomes Dan Bendon as Head of Services
SVL welcomes Dan Bendon as Head of Services SVL is delighted to announce the return of Dan Bendon to a…