Contact Centre Webinar – Living in the New Norm
Living in the New Norm – an online event on Thursday 15th October 1PM – 2PM hosted by SVL Business…
SVL Business Solutions
SVL & Yorkshire Youth Football Pay NHS Tribute.
As a Thank you to the NHS for the incredible work they have done during the Covid19 crisis, SVL and…
SVL Announces Partnership with Route One Connect
SVL announces partnership with Route One Connect to deploy Amazon Connect to Contact Centre’s across the UK and Ireland. SVL…
Move your Contact Centre applications to the Cloud for up to 50% off RRP
Exclusive offer – Move your Contact Centre applications to the Cloud for up to 50% off RRP. This is a…
Contact Centre Webinar: Getting over your fear of the Cloud
SVL in conjunction with NICE inContact are delighted to offer our next online event. “Getting over your fear of the Cloud” is…
Webinar: A Smarter Future Using Automation
Contact Centre Webinar: Accelerating a smarter future using automation. SVL Business Solutions – Thursday 25 June 11.am to 12noon. Automation…
Contact Centre Webinar: Planning for the New Norm
Contact Centre Webinar: Planning for the New Norm: As part of the SVLHomeworking series, our latest event focuses on the…
Be Mindful of Scammers During COVID-19 Crisis
Be mindful of phone scammers during COVID-19 crisis – Debbie Bicker from SVL today issued a strong warning to people…
Expert offers help to Contact Centres preparing for COVID-19
Planning expert offers help to Contact Centres preparing for COVID-19 Contingency Planning expert Richard Abdy has offered his support to…
SVL announces partnership with The Modular Analytics Company
SVL announces partnership with The Modular Analytics Company to provide our contact centre clients with a cost-effective and targeted analytics…
SVL Announce Partnership with Inspire Customer Contact Partnership
SVL announces partnership with Inspire Customer Contact Partnership to improve customer contact operations. SVL is pleased to announce a formal…
SVL Announce Partnership with Agile Business Process
SVL is pleased to announce a formal partnership with Agile Business Process, a European company who specialise in developing tailored…
Gala Technology partners with SVL Business Solutions
Gala Technology partners with SVL Business Solutions to bring an award-winning PCI Compliance solution to Contact Centre Industry. Gala Technology,…
Seminar – Employee Engagement in Contact Centres
The Future of Employee Engagement in contact centres SVL Business Solutions, in conjunction with NICE, is hosting an industry event…
Contact Centre 2019 – It’s The Year of the Cloud!
Contact Centre 2019 – the Year of the Cloud! Paul Gray, Marketing Manager at SVL Business Solutions gazes into his…
Voice Biometrics for Authentication – The Truth
This week has seen two highly publicised incidents where contact centres have refused service to people in the UK. In…
SVL: The Case for Speech Analytics in the SME
Over the last 5 years, advances in technology and the move to the Cloud has made advanced contact centre applications…
SVL Business: PULL OVER – We’re the Real-time Police!
I started my career in resource planning, not quite at the time when you had to use string and a…
Managing Legacy Data – Avoiding a Toxic Shock
GDPR has led to many issues around the storage of data. SVL Director, Peter Gough, discusses its impact on the…