Seminar – Employee Engagement in Contact Centres
The Future of Employee Engagement in contact centres SVL Business Solutions, in conjunction with NICE, is hosting an industry event…
SVL Business Solutions
Contact Centre 2019 – It’s The Year of the Cloud!
Contact Centre 2019 – the Year of the Cloud! Paul Gray, Marketing Manager at SVL Business Solutions gazes into his…
Voice Biometrics for Authentication – The Truth
This week has seen two highly publicised incidents where contact centres have refused service to people in the UK. In…
SVL: The Case for Speech Analytics in the SME
Over the last 5 years, advances in technology and the move to the Cloud has made advanced contact centre applications…
SVL Business: PULL OVER – We’re the Real-time Police!
I started my career in resource planning, not quite at the time when you had to use string and a…
Managing Legacy Data – Avoiding a Toxic Shock
GDPR has led to many issues around the storage of data. SVL Director, Peter Gough, discusses its impact on the…
Apprentice to Troubleshooter for Banking Giants & Local Council
Spark of Genius – “From Apprentice to troubleshooter for banking giants and his local council.” Ewan Spark (19) from Whitehills…
RevolutionCloud Revolutionises How Contact Centres Use technology
RevolutionCloud revolutionises how contact centres acquire and use technology SVL Business Solutions, the UK’s most experienced provider of multimedia interaction…
SVL Business Solutions Makes Senior Appointments
SVL Business Solutions, the UK’s most experienced provider of multimedia interaction recording and advanced contact centre applications, has appointed Catriona…
SVL Business Expand Workforce Management Team
SVL Business Solutions Expands Workforce management Team with appointment of Industry Specialist SVL Business Solutions, the UK’s most experienced provider…
THE VOICE – Newsletter Of SVL Business Solutions
A new name in the contact centre industry SVL Business Solutions may be a new name but we UK’s most…
SVL Business Solutions Invests in Liquid Voice
SVL Business Solutions Invests in Liquid Voice – SVL expands portfolio with Liquid Voice call recording and contact centre applications…
Sinclair Voicenet EMEA Business Partner of the Year by NICE
Sinclair Voicenet Named EMEA Business Partner of the Year by NICE Systems – Top award recognises Sinclair Voicenet as having…