Secure Trust Bank Chooses SVL to Upgrade WFM Solution
Secure Trust Bank chooses SVL to upgrade contact entre Workforce Management solution – SVL have announced it is upgrading the…
SVL Business Solutions
Outsourcer go-centric Appoint SVL to Provide New WFM Solution
Contact Centre Outsourcing specialist go-centric appoint SVL to provide brand new Workforce Management solution. SVL have announced that they will…
Cloud Technologies Brings Global Reach for Contact Centres
Cloud Technologies bring a global reach – As SVL continues to support our client’s global ambitions, Richard Abdy reflects on…
Planning for the Contact Centre Year Ahead
Planning for the contact centre year ahead As the planning cycle moves into full swing, SVL’s Head of Business Transformation,…
Dialect Announces Partnership with SVL and Omningage
Dialect announces partnership with SVL and Omningage to create bespoke service for Global FinTech Market FinTech specialist BPO Dialect Communications…
Living the Hybrid Life in the Contact Centre – 2021
Living the Hybrid Life in the Contact Centre – 2021 – Debbie Bicker, Business Development Manager at SVL, explains What…
What Customers Want for Christmas from Contact Centres
What your customers (really) want for Christmas from contact centres – Rohan Newton Head Of Sales · SVL Business Solutions…
The legacy Data Conundrum: The Money and the Law
The legacy data conundrum: the money and the law – -Lee Sheard of SVL Business Solutions talks about the crisis…
Refashioning Working Practices the Financial Services Sector
Refashioning working practices the Financial Services Sector – Steven Perrins talks about how Financial Services will adjust to hybrid working…
SVL Presented with NICE Analytics Partner Award for 2020
SVL have announced that they have been awarded NICE EMEA contact centre analytics partner for 2020. NICE annually distribute awards…
SVL & Ascensos Provide New Service to Contact Centre Clients
SVL partners with leading outsourcer Ascensos to provide outstanding new service to contact centre clients. SVL have announced a partnership…
SVL welcomes Dan Bendon as Head of Services
SVL welcomes Dan Bendon as Head of Services SVL is delighted to announce the return of Dan Bendon to a…
SVL Provide WFM Solution to Deliveroo Contact Centre
SVL is delighted to announce they are providing a workforce management (WFM) solution for global on-line food delivery giant Deliveroo.…
How analytics Support Contact Centre Agent Mental Health
How analytics helps support your contact centre agent mental health Rohan Newton, Sales Manager at SVL Business Solutions, argues for…
SVL launches instructional Legacy Data EBooks
SVL launches instructional Legacy Data EBooks for Public Safety and Financial Services sectors. With Legacy Data becoming an increasingly problematic…
SVL Partner with Decode Cyber Solutions to Improve Online Safety
SVL announces partnership with Decode Cyber Solutions to improve online safety and security and prevent card fraud. SVL is pleased…
Contact Centre Webinar – Living in the New Norm
Living in the New Norm – an online event on Thursday 15th October 1PM – 2PM hosted by SVL Business…
SVL & Yorkshire Youth Football Pay NHS Tribute.
As a Thank you to the NHS for the incredible work they have done during the Covid19 crisis, SVL and…
SVL Announces Partnership with Route One Connect
SVL announces partnership with Route One Connect to deploy Amazon Connect to Contact Centre’s across the UK and Ireland. SVL…