* Injixo (Invision)
injixo is a product of InVision, a market leader in WFM for over 25 years.
InVision built on its knowledge and experience to launch injixo as one of the first cloud workforce management (WFM) solutions for contact centres on the market back in 2011, and gained the accolade of first to market with AI-based forecasting. Since then, the injixo user community has exploded and will continue to innovate and push the boundaries of WFM.
injixo combines cutting-edge functionality, a team of highly committed experts, and instant, seamless integration with leading contact centre platforms. Powerful and easy to use, injixo covers the whole planning cycle from forecasting to scheduling, real-time management, a comprehensive API and employee self-service via a smartphone-friendly agent portal.
injixo WFM helps you plan your staff across all your digital channels. It consistently delivers an excellent customer experience while engaging your employees, boosting efficiency, and reducing operating costs.
» Used in 400+ contact centres worldwide
» Ranging from 30 to 10,000+ seats
» 100,000+ agents scheduled daily
What’s different about injixo?
» AI Forecasting
» Multichannel planning
» Multiskill planning with skill levels
» Smartphone and tablet-friendly
» Expert local support
» Pay-per-use pricing
InVision Software Ltd. Lynton House, London. WC1H 9LT.