BT Announce Closure of Enniskillen Contact Centre

It has been reported that BT is to close its contact centre in Enniskillen with the loss of 300 jobs.

The closure of the site, which is used as a customer service for EE, a division of BT Group, was first discussed with both staff and Unions February 2024; In a Statement by BT confirmed that of the 307 jobs affected 252, approximately 80%, of the workers have taken the voluntary redundancy package offered.

Economy Minister Deirdre Hargey, commented,

“It is extremely disappointing that BT has decided to close its Enniskillen contact centre with a loss of 300 jobs.

“As a major employer in the region for over three decades, this decision is devastating for the workers and their families, and also for the wider community.”


BT said the Enniskillen contact centre required significant improvements to make it fit for purpose.

“We have now made the difficult decision to propose closing the site to the small number of remaining desk-based colleagues on 31 October and have entered into consultation with colleagues and trade union partners,” the spokesperson said.

“We will continue to support all impacted colleagues throughout this process. These proposals will have no impact for customers.

error: Content Protected