BT Announce Closure of Enniskillen Contact Centre

It has been reported that BT is to close its contact centre in Enniskillen with the…

EE Set to Close Greenock Contact Centre

EE to close their Greenock contact centre and to relocate to Glasgow It has been reported…

BT Partners with ServiceNow to Simplify Contact Centre Transformation

BT partners with ServiceNow to simplify contact centre transformation –  Turnkey package to accelerate organisations’ use…

BT & Five9 Accelerate Cloud Adoption for Contact Centres

BT and Five9 expand partnership to accelerate cloud adoption for contact centres globally Customers can now…

BT Group announces New Flagship Sheffield Office

BT Group has today unveiled plans to open a multi-million-pound new building in the heart of…

Infobip Partner with BT to Enhance CX Offering for UK Businesses

Infobip partners with BT to enhance customer experience offering for businesses in the UK Infobip, the…

Toople Opens Second Contact Centre with Support from BT

Toople PLC, a provider of bespoke telecom services to UK SMEs and a reseller of BT’s…

BT 150 New Jobs & Second Contact Centre in Newcastle

BT announces 150 new jobs and second multi-million pound contact centre in Newcastle BT Group today…

BT New Contact Centre Opens in Warrington

BT have announced the completion of its new Warrington contact centre in the Birchwood area of…

BT completes Contact Centre Refurb with 350 New Jobs

350 new jobs as BT completes multi-million pound Doncaster Contact Centre refurbishment BT announced today it…

BT Invests in New Landmark Dundee Contact Centre

BT invests in landmark Dundee Contact Centre – Multi-million pound waterfront development will be home to…

BT Announce Multi-Million Pound Refurbishment of Belfast Office

Belfast confirmed as a key location as part of BT’s biggest UK workplace improvement programme BT…

BT Completes First Phase of Contact Centre Refurbishment

BT completes first phase of Newcastle contact centre refurbishment Local colleagues will be among the first…

BT One Year of Answering Calls in UK Contact Centres

One year of answering 100% of customer service calls in the UK and Ireland based contact…

Contact Centre Agents handle COVID-19 call every 3 seconds

999 Contact Centre Agents handle a call every three seconds during Covid-19 peak BT’s latest 999…

BT Gosforth Contact Centre Set for Major Refurbishment

Gosforth contact centre set for major refurbishment BT’s Gosforth contact centre is set for a multi-million-pound…

BT Answers 100% of calls with UK based contact centres

BT completes 100% onshoring of customer service calls to the UK and Ireland to deliver personal…

BT Consumer Create 1,000+ Jobs at its UK Contact Centres

• More than 1,000 permanent roles to be created in BT call centres across the UK…

BT Pledge to Bring Back Contact Centres to UK by 2020

BT have announced that in an effort to improve both its reputation and customer service that…

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