Ofcom has fined BT £17.5 million for being ill-prepared to respond to a catastrophic failure of…
Tag: BT
BT Group Opens state-of-the-art Sheffield Office for 1,000 Colleagues
BT Group has announced the opening of its state-of-the-art new office in the heart of Sheffield.…
Ofcom Fines BT £2.8m for failing its EE and Plusnet Customers
– EE and Plusnet – owned by BT – failed to implement new rules that help…
BT Announce Closure of Enniskillen Contact Centre
It has been reported that BT is to close its contact centre in Enniskillen with the…
EE Set to Close Greenock Contact Centre
EE to close their Greenock contact centre and to relocate to Glasgow It has been reported…
BT Partners with ServiceNow to Simplify Contact Centre Transformation
BT partners with ServiceNow to simplify contact centre transformation – Turnkey package to accelerate organisations’ use…
BT & Five9 Accelerate Cloud Adoption for Contact Centres
BT and Five9 expand partnership to accelerate cloud adoption for contact centres globally Customers can now…
BT Group announces New Flagship Sheffield Office
BT Group has today unveiled plans to open a multi-million-pound new building in the heart of…
Infobip Partner with BT to Enhance CX Offering for UK Businesses
Infobip partners with BT to enhance customer experience offering for businesses in the UK Infobip, the…
Toople Opens Second Contact Centre with Support from BT
Toople PLC, a provider of bespoke telecom services to UK SMEs and a reseller of BT’s…
BT 150 New Jobs & Second Contact Centre in Newcastle
BT announces 150 new jobs and second multi-million pound contact centre in Newcastle BT Group today…
BT New Contact Centre Opens in Warrington
BT have announced the completion of its new Warrington contact centre in the Birchwood area of…
BT completes Contact Centre Refurb with 350 New Jobs
350 new jobs as BT completes multi-million pound Doncaster Contact Centre refurbishment BT announced today it…
BT Invests in New Landmark Dundee Contact Centre
BT invests in landmark Dundee Contact Centre – Multi-million pound waterfront development will be home to…
BT Announce Multi-Million Pound Refurbishment of Belfast Office
Belfast confirmed as a key location as part of BT’s biggest UK workplace improvement programme BT…
BT Completes First Phase of Contact Centre Refurbishment
BT completes first phase of Newcastle contact centre refurbishment Local colleagues will be among the first…
BT One Year of Answering Calls in UK Contact Centres
One year of answering 100% of customer service calls in the UK and Ireland based contact…
Contact Centre Agents handle COVID-19 call every 3 seconds
999 Contact Centre Agents handle a call every three seconds during Covid-19 peak BT’s latest 999…
BT Gosforth Contact Centre Set for Major Refurbishment
Gosforth contact centre set for major refurbishment BT’s Gosforth contact centre is set for a multi-million-pound…