Contact Centre Agents handle COVID-19 call every 3 seconds
999 Contact Centre Agents handle a call every three seconds during Covid-19 peak BT’s latest 999 call handling volumes are…
BT
BT Gosforth Contact Centre Set for Major Refurbishment
Gosforth contact centre set for major refurbishment BT’s Gosforth contact centre is set for a multi-million-pound refurbishment as Newcastle was…
BT Answers 100% of calls with UK based contact centres
BT completes 100% onshoring of customer service calls to the UK and Ireland to deliver personal and local customer service…
BT Consumer Create 1,000+ Jobs at its UK Contact Centres
• More than 1,000 permanent roles to be created in BT call centres across the UK and Ireland. • New…
BT Pledge to Bring Back Contact Centres to UK by 2020
BT have announced that in an effort to improve both its reputation and customer service that it has pledged to…
BT Contact Centre Newcastle Recruits on its 20th Anniversary
BT contact centre in Gosforth Business Park Newcastle celebrated its 20th anniversary with the announcement of new jobs. The contact…
BT Recruit to Fill 500 UK Contact Centre Rolls
BT to create another 500 UK and Ireland jobs to boost customer service BT today offered a boost to the…
BT Contact Centre Recruitment For Veterans
BT Contact Centre in South Shields are on a Recruitment Drive to fill 70 roles at aimed exclusively Ex-Forces personnel.…
Help Your Contact Centre Avoid Black Friday Blues
Help your contact centre avoid the Black Friday blues – Andrew Small, Vice President, Contact Centre Portfolio, BT Bargain hunters…
BT announce creation of 1,000 contact centre jobs
BT today announced that it will create 1,000 permanent UK jobs as it works to meet its commitment to answer…
Black Friday isn’t over yet for the contact centre
With Black Friday over the time for learning begins – Andrew Small, Vice President of Portfolio, BT Global Services. Black…
BT Leader in 2015 Gartner Magic Quadrant for Contact Centres
BT have been named a leader in the 2015 Gartner Magic Quadrant for Contact Centre as a service, western Europe.…
Black Friday – What does this mean for Contact Centres?
In 2014, UK Black Friday sales generated five times more revenue than an average shopping day. However the surge in…
BT Contact Centres Support Children In Need
BT is once again proud to be a partner for Children In Need. BT have supported the charity since it…
Contact Centre Jobs Announced by BT
Contact centre Job boost at BT Belfast – BT (Belfast) have announced the creation of 35 new contact centre jobs…
BT bring back contact centres
BT to bring back customer service to UK contact centres – BT Consumer has promised to answer more than 80…
Emirates chooses BT for global contact centre virtualisation
Emirates and BT today announced a six-year deal, where BT will provide global contact centre managed services to support the…
BT Announce Apprenticeship Roles at Newcastle Contact Centre
BT have announced that they are recruiting for 30 Customer service apprenticeships at their customer contact centre in Gosforth, Newcastle.…
Financial Services Customers Call For a Human Touch in the Digital Age
Despite a surge in use of online and mobile apps, people want their banks, building societies and insurers to retain…