BT Group announces New Flagship Sheffield Office
BT Group has today unveiled plans to open a multi-million-pound new building in the heart of Sheffield. The technology and…
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Infobip Partner with BT to Enhance CX Offering for UK Businesses
Infobip partners with BT to enhance customer experience offering for businesses in the UK Infobip, the global cloud communications platform,…
Toople Opens Second Contact Centre with Support from BT
Toople PLC, a provider of bespoke telecom services to UK SMEs and a reseller of BT’s products and services, is…
BT 150 New Jobs & Second Contact Centre in Newcastle
BT announces 150 new jobs and second multi-million pound contact centre in Newcastle BT Group today announced that it will…
BT New Contact Centre Opens in Warrington
BT have announced the completion of its new Warrington contact centre in the Birchwood area of the town, following a…
BT completes Contact Centre Refurb with 350 New Jobs
350 new jobs as BT completes multi-million pound Doncaster Contact Centre refurbishment BT announced today it is recruiting for 350…
BT Invests in New Landmark Dundee Contact Centre
BT invests in landmark Dundee Contact Centre – Multi-million pound waterfront development will be home to around 1,000 colleagues BT…
BT Announce Multi-Million Pound Refurbishment of Belfast Office
Belfast confirmed as a key location as part of BT’s biggest UK workplace improvement programme BT has announced that it…
BT Completes First Phase of Contact Centre Refurbishment
BT completes first phase of Newcastle contact centre refurbishment Local colleagues will be among the first in the UK to…
BT One Year of Answering Calls in UK Contact Centres
One year of answering 100% of customer service calls in the UK and Ireland based contact centres means BT are…
Contact Centre Agents handle COVID-19 call every 3 seconds
999 Contact Centre Agents handle a call every three seconds during Covid-19 peak BT’s latest 999 call handling volumes are…
BT Gosforth Contact Centre Set for Major Refurbishment
Gosforth contact centre set for major refurbishment BT’s Gosforth contact centre is set for a multi-million-pound refurbishment as Newcastle was…
BT Answers 100% of calls with UK based contact centres
BT completes 100% onshoring of customer service calls to the UK and Ireland to deliver personal and local customer service…
BT Consumer Create 1,000+ Jobs at its UK Contact Centres
• More than 1,000 permanent roles to be created in BT call centres across the UK and Ireland. • New…
BT Pledge to Bring Back Contact Centres to UK by 2020
BT have announced that in an effort to improve both its reputation and customer service that it has pledged to…
BT Contact Centre Newcastle Recruits on its 20th Anniversary
BT contact centre in Gosforth Business Park Newcastle celebrated its 20th anniversary with the announcement of new jobs. The contact…
BT Recruit to Fill 500 UK Contact Centre Rolls
BT to create another 500 UK and Ireland jobs to boost customer service BT today offered a boost to the…
BT Contact Centre Recruitment For Veterans
BT Contact Centre in South Shields are on a Recruitment Drive to fill 70 roles at aimed exclusively Ex-Forces personnel.…
Help Your Contact Centre Avoid Black Friday Blues
Help your contact centre avoid the Black Friday blues – Andrew Small, Vice President, Contact Centre Portfolio, BT Bargain hunters…