Missed calls mean missed opportunities. With the newly added Jabra PRO 900 headsets featuring Bluetooth connectivity,…
Category: – Company Info
Jabra Invests in Business Growth Initiatives
Jabra UK & Ireland Business Solutions recent investment in growth initiatives sees the promotion of two…
Sensée Reaches Milestone of 500 UK Home Agents
Contact centre homeworking specialist Sensée has appointed its 500th HomeAgent as the company continues to expand…
Web chat: Why it’s becoming the customer channel of choice
Klaas van der Leest, UK Managing Director, discusses the benefits of Web chat and explains how…
Evolution Demands New Communication Solutions – Jabra Biz 2300
The contact centre of tomorrow will play an even greater strategic role in shaping brand perception…
Jabra to showcase new UC-optimised headset at Connected Business 2014
Jabra to highlight importance of quality audio devices within Unified Communications voice deployments with a new…
Oxford Council beats weather by optimising customer service
Netcall continues to transform customer engagement by enabling Oxford City Council to handle increased call volumes…
Sensée joins CIFAS
Homeworking specialist Sensée has become one of the first contact centre outsourcers to join CIFAS –…
Firstsource Achieves Investors in People Silver Standard
Firstsource Solutions has announced that it has been accredited with Investors In People (IIP) Silver Standard…
Jabra Promotes Robert Stockford
Jabra are very pleased to announce the promotion of Robert Stockford to the role of Channel…
7 myths about contact centres in the cloud
Klaas van der Leest, UK Managing Director Cloud computing is here to stay and cloud providers…
Jabra provides fully integrated call-control with Cisco™ Jabber
As an industry first, Jabra will have ‘built-in’ call-control with Cisco Jabber 9.6 for Windows and…
1 in every 25 jobs in the UK is within the contact centre industry
But what does the future hold? “UK Contact Centres in 2014: The State of the Industry…
Agent takes home new car for Christmas
Paul Campbell from Greenock, who works for customer experience management company, Webhelp UK, is the lucky…
Netcall achieves accreditation for its advanced cloud-based payments solution
Netcall have announced that they have achieved accreditation as a PCI DSS Level 1 accredited Service…
Vodafone & Videlica Win CCA Best Technology Partnership Award
Dublin-based Videlica has won a prestigious Customer Contact Association (CCA) Excellence Award for ‘Best Technology Partnership’…
Ann-Marie Stagg Elected as European President of ECCCO
Already a well-known and well respected figure in the UK contact centre industry, Ann-Marie Stagg of…