At a time when customer service calls are more complex than ever, the workers who specialize…
Category: – Company Info
Omni-channel is hot news so what’s the hitch?
Omni-channel is hot news so what’s the hitch? asks Teleopti Workforce management plays a crucial role,…
Best Practices for Making the Boat go Faster – Download
Best Practices for Making the Boat go Faster Enhancing customer experience performance in your contact centre.…
Why Contact Centres are naturally suited to Bimodal IT
Why contact centres are naturally suited to bimodal IT – Thomas Rødseth, VP of Product and…
Inside Cloud Seminar hosted by Britannic Technologies
Inside Cloud Seminar hosted by Britannic Technologies Britannic Technologies invite the contract centre industry to explore…
Ventrica Celebrates with Contact Centre of the Year Award
Ventrica, the Southend based outsourcer, are celebrating after winning the ‘Contact Centre of the Year’ (larger…
Sinclair Voicenet Awarded Nationwide Support Contract by Ageas Retail
Ageas Retail Ltd, one of the UK’s largest insurance intermediaries, has awarded Sinclair Voicenet a major…
UK National Contact Centre Awards 2016 and the winners are….
UK National Contact Centre Awards 2016 and the Winners are…. I have always had the opinion…
The UK Contact Centre Decision Makers Guide
ContactBabel have started to conduct research for the UK Contact Centre Decision Makers Guide – the…
Simplify Card Payment Process Ditch the CVV Code
It’s time to simplify the card payment process! Take the first step by ditching the three-digit…
Content Guru Banks Stadsbank Oost Nederland
Leading Dutch municipal bank, Stadsbank Oost Nederland, a leading Dutch municipal bank, has chosen Content Guru’s…
Enghouse Interactive Sign up MeetingZone as EMEA Partner
Enghouse Interactive Signs up Microsoft Skype for Business Voice Expert MeetingZone as New EMEA Partner The…
Quality Monitoring Survey – Be part of it!
Quality Monitoring Survey – When your agents are successful your contact centre will also be successful.…
Do We Still Want Humans in Customer Service?
In the quest to reduce costs, many organizations are automating customer service functions. But removing the…
The Changing Face of Customer Contact Event
The Changing Face of Customer Contact Following on from the success of 4net Technolgies Changing Face…
Jabra Products – AFFORDABLE & EASY in 3 Easy Steps
Choosing Jabra products has never been as AFFORDABLE AND EASY Jabra can provide you with quality…
How can my contact centre become PCI DSS compliant?
How can my contact centre become PCI DSS compliant? A check list of considerations After three…
What’s the Next big thing in Cloud Contact Centres?
What’s Next with Cloud Contact Centres? asks Enghouse Interactive Like many other sectors, the contact centre…
European Contact Centre & Customer Service Awards 2016
European Contact Centre & Customer Service Awards 2016 – Nominations open 1st May 2016 You may…