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Category: – Company Info
Cloud gazing – the future of contact centre technology
Cloud gazing – the future of contact centre technology; a whitepaper from Syntec The Syntec report…
Chatbots – Next Step in Evolution of the Contact Centre
Chatbots – the next step in the evolution of the contact centre Magnus Geverts at Teleopti…
Affinity Sutton selects Intelecom for new Web Chat service
Affinity Sutton selects Intelecom for new Web Chat service for housing association residents Intelecom, a provider…
Frost & Sullivan Lauds Teleopti Stellar Customer Engagement
Frost & Sullivan Lauds Teleopti’s Stellar Customer Engagement in the Workforce Management Market Based on its…
Corptel Shout About the New Jabra Noise Guide
Corptel, the Greater Manchester based telecoms equipment supplier, are currently promoting the new Jabra Noise Guide…
Intelecom Extends Web Chat Functionality in Cloud Solution
Intelecom extends Web Chat functionality in the latest release of its cloud-based contact centre solution Intelecom…
Sinclair Voicenet EMEA Business Partner of the Year by NICE
Sinclair Voicenet Named EMEA Business Partner of the Year by NICE Systems – Top award recognises…
Positive Experience of Web Chat Drives Further Growth Says ContactBabel
Positive Experience of Web Chat Drives Further Growth according to respndents survey in ContactBabel research. Respondents…
Regulation of Outbound Telephone Marketing Scores Own Goal
UK regulation of outbound telephone marketing scores another own goal suggests Jonathan Graham of Syntec As…
The UK Contact Centre Decision-Makers Guide
ContactBabel are starting their annual research for the UK Contact Centre Decision-Makers’ Guide – the UK’s…
Home Workers Happier Despite Choosing to Work More Hours
British home workers are also spending more time caring for family members New research has found…
Contact Centre Fraud – The Facts CCMA Seminar
Contact Centre Fraud – The Facts revealed in a half day seminar hosted by the CCMA…
Content Guru assist St Albans Council to Enhance Citizen Experience
Content Guru help St Albans City and District Council to enhance communications and provide a superior…
Businesses Must Act Now to Support Call Centric Workers
Businesses Must Act Now to Support Call Centric Workers to include contact centre agents – Jabra…
Content Guru Shortlisted Unified Communications Award
Content Guru has been named a finalist in the Unified Communications category at the prestigious Computing…