Content Guru has been listed as a G-Cloud 8 (G8) Software-as-a-Service provider for its suite of…
Category: – Company Info
Ventrica Receives Two Nominations in ECCCSA 2016 Awards
Ventrica is proud to announce double nomination in European Contact Centre & Customer Service Awards 2016…
ECCCSA Contact Centre Awards 2016 Shortlist Announced
The shortlist for the European Contact Centre and Customer Service Awards 2016 has been announced. Ann-Marie…
storm® Powers Up Customer Engagement for Electricity North West
Electricity North West has gone live with an automated Cloud Contact Centre service through the award-winning…
The Power of Conversation in the Contact Centre
The Power of Conversation in the Contact Centre 73% of decision makers state calls are becoming…
Britannic Technologies Omni-Channel Contact Centre Seminar
Join Britannic Technologies on Thursday, 15th September at Mitel’s Head Office in London for the latest…
How Can My Contact centre become PCI DSS Compliant?
How can my contact centre become PCI DSS compliant? A check list of considerations from Simon…
Content Guru to Sponsor Comms National Awards 2016
Content Guru will be supporting the Comms National Awards 2016, sponsoring the Unified Comms Category. Now…
Mind the gap! Seasonal working in contact centres
Tommy Palomäki, Senior WFM Consultant, Teleopti explains from his own experience how workforce management puts you…
We Are Officially A Nation of Complainers
We are officially a nation of complainers: 2016 Consumer Action Monitor (CAM) Survey Findings According to…
What Makes An Award Winning Contact Centre?
What makes an award winning team, project or contact centre operation? Ann-Marie Stagg, Chief Executive, CCMA…
Intelligent Contact Routing – eBook by Content Guru
Intelligent Contact Routing – eBook by Contunt Guru to ensure customers reach the right agents and…
ECCCSA Deadline Fast Approaching – and NO Extensions
Organisers of this year’s European Contact Centre and Customer Service Awards, the CCMA (UK), have confirmed…
Why Contact Centre Scripts Have NOT Had Their Time…
Why Contact Centre Scripts Have NOT Had Their Time… according to Elizabeth Brabner of CallScripter As…
The State of Quality Monitoring in the Contact Centre
The State of Quality Monitoring in the Contact Centre – New Survey by Business Systems revels…
Content Guru Top 20 Most Promising Contact Centre Solution Providers
Content Guru Selected in 20 Most Promising Contact Centre Technology Solution Providers 2016 Influential US technology…
Affinity Water Enhances Contact Centre Solution
Affinity Water enhances its cloud-based contact centre solution from Intelecom to further support its business and…
Content Guru Sponsor European Contact Centre and Customer Service Awards 2016
Content Guru will renew its support of the European Contact Centre and Customer Service Awards (ECCCSA)…
Jabra Price Promotion Eases Public Sector IT Budgets
Audio and communications technology specialist Jabra has launched a promotion to support Public Sector organisations’ increasing…