The largest HR & operational benchmarking Report of UK customer contact operations is now available from…
Category: – Company Info
Webinar: WFM Employee Engagement – Why it matters
WFM Employee Engagement – Why it matters In this webinar we will go over the traits…
Content Guru Wins Best Use of Cloud Services Award
Content Guru Wins ‘Best Use of Cloud Services’ Award at UK IT Industry Awards 2016 Content…
Stay Close to your Contact Centre Team Right Now!
Stay Close to your Contact Centre Team Right Now! Ben Willmott at Teleopti explains how action-based…
Jabra UK&I Confirms Loss of Team Member
Jabra UK&I is very sad to announce the passing of Corporate Account Manager Fahad Quadri It…
International win for Syntec CardEasy PCI DSS Solution
International win for Syntec’s CardEasy ‘keypad payment by phone’ PCI DSS solution CardEasy chosen by Micron…
A Day in the Life of A Contact Centre with WFM
Welcome to our world! – Through the eyes of a typical contact centre, Ben Willmott at…
Intelecom Gartner Magic Quadrant for Contact Centre as a Service
Intelecom Positioned as a Challenger for the second consecutive year in Gartner’s Magic Quadrant for Contact…
Ventrica Expands Contact Centre to 330 Seats
Ventrica expands contact centre to 330 seats to meet rising demand for its outsourced customer management…
Content Guru in Magic Quadrant for Contact Centre as a Service
Content Guru Positioned as a Challenger in the 2016 Gartner Magic Quadrant for Contact Centre as…
Ventrica Appoint Digital Marketing Expert
Outsourced customer contact centre Ventrica is investing further in its digital capabilities with the appointment of…
5 Myths about Gamification from Intelecom
Engagement is the purpose of games and gamification,so sometimes a bit of fun is exactly what…
Intelecom Introduce Enhancements to Cloud-Based Solution
Intelecom introduces latest enhancements to its cloud-based contact centre solution with improved security features and Web…
Rentalcars.com use Teleopti Contact Centre Workforce
Rentalcars.com uses Teleopti technology to support a diverse contact centre workforce of 80 nationalities and 40…
Proactive Customer Contact – Contact Contact Contact!
Effective customer contact is all-important for any organisation. As your front door to the outside world,…
Jabra headsets Driving efficiency in your Contact Centre
Why Jabra headsets are driving efficiency in your contact centre – PMC Telecom take a look…
Syntec Launch SynPBX Hosted PBX Offering
Syntec Launch SynPBX Hosted PBX Offering Syntec’s private branch exchange (PBX) system is delivered as hosted…
Content Guru to Sponsor DigiHealth UK Conference
Content Guru will be sponsoring the DigiHealth UK: Transforming Healthcare Delivery conference in Manchester on 20th…
Content Guru Triumphs at Comms National Awards 2016
Content Guru Triumphs at Comms National Awards 2016 The Content Guru (CG) team was delighted to…