Manage Average Handling Times in Contact Centres – Thomas Rødseth, VP of Product & Marketing at…
Category: – Company Info
Take Control of your Contact Centre Telephone Usage
Taking Control of your Telephone Usage – a Business Guide to Call Accounting – Trevor Davis,…
Intelecom UK Continue Year on Year Growth with New Customers
Intelecom UK continues year on year growth with new customers, a new team and real-time product…
Business Systems Vocal WordWatch Award Winner
Business Systems among the 2016 Technology Innovator Awards Winners Business Systems wins Recognised Leaders in Workforce…
Noetica Durham Office Supports Growing Base of Contact Centre Clients
Noetica Opens New Durham Office to Support Growing Client-Base of Contact Centres in the North of…
Tips for Return On Investment on WFM in the contact centre
Three Tips for Return On Investment on WFM in the contact centre – Dave Hoekstra of…
Enghouse Interactive Heralds The Age of the Digital Customer
Enghouse Interactive Heralds “The Age of the Digital Customer” at CX16 Customer Experience Event Enghouse Interactive…
Business Systems and Wilmac Strengthen Global Support Alliance
Business Systems and Wilmac Global Partnership Alliance continues to grow in strength well into the second…
The Swiss Army Knife of Customer Service Tools
Introducing the Swiss Army Knife of Customer Service Tools – By Holger Reisinger of Jabra Today’s…
Why You Should Use Tech to Shield Payment Card Data
Contact centres should use new technology to shield payment card data from call centre agents &…
UK Power Networks Nominated for Two ECCCSA Awards
UK Power Networks nominated for two awards at European Contact Centre and Customer Service Awards (ECCCSA)…
5 Tips To Stay In The Zone Within Your Contact Centre
5 tips to stay in the zone within your contact centre – Holger Reisinger of Jabra…
Fleurop Interflora Contact Centre Comes up Roses
The Problem Fleurop Interflora is the world’s largest flower ordering service, delivering 35 million bouquets annually…
Cargiant Contact Centre Revs up Customer Engagement
Cargiant Revs up Customer Engagement in the Cloud with Enghouse Interactive, Cisco and 365IT Based in…
Noetica Appoints Contact Centre Specialist
Noetica Appoints Contact Centre Infrastructure Specialist in a Newly Created Management Position of IT Director Neil…
Cortana Can shine with Jabra Headsets – Daniel Gniazdo
Cortana can shine with Jabra headsets according to Daniel Gniazdo Cortana works best when it can…
Enghouse Interactive Signs Partnership Deal with Skype for Business
Enghouse Interactive Signs Partnership Deal with Skype for Business Specialist, Koris Further enhancing the reach and…
Calls May Be Recorded For Training & Quality Purposes
“Calls may be recorded for training and quality purposes” – It’s a phrase we’ve all heard…