What’s stopping you from becoming a Connected Enterprise? Ross Daniels at Calabrio outlines the obstacles and…
Category: – Company Info
Maintel & Avaya enable Telegraph Media Group Transition to Cloud
Maintel and Avaya enable Telegraph Media Group’s transition to the cloud with Avaya Cloud Office™ Maintel,…
The Contact Centre Agent is a Brand Ambassador – Fact
The voice of a company – The contact centre agent as a brand ambassador and indispensable…
Cirrus Partners with Amillan to Provide Cloud Contact Centre
Cirrus Partners with Amillan to provide true cloud contact centre capability – Cirrus has announced a…
How IPI Assisted Co-op Business Services to the Cloud
How IPI assisted Co-op Business Services (CBS) contact centre move to the cloud and away from…
Contact Centres Highlight ‘Security Breaches’ Biggest Video Call Challenges
Gate-crashers at the party’ – A third of contact centre professionals highlight ‘security breaches’ among their…
How Has the Pandemic Affected UK Customer Experience?
The 2021 UK Customer Experience Decision-Makers’ Guide is based on hundreds of surveys with UK businesses,…
Five9 and Mitel Announce Strategic Multi-Year Partnership
Five9 and Mitel Announce Strategic Multi-Year Partnership – Bringing a World-Class and Award-Winning CCaaS-UCaaS Offering to…
Tenant Hub Platform Will Ensure No Resident Gets Left Behind
New Tenant Hub platform from Netcall will ensure no resident gets left behind The release of…
Contact Centre Model: Cost Centre to Revenue Driver
Switching up the contact centre business model from cost centre to revenue driver Steve Nattress, Product…
SVL & Ascensos Provide New Service to Contact Centre Clients
SVL partners with leading outsourcer Ascensos to provide outstanding new service to contact centre clients. SVL…
FourNet Ranked Amongst Top 40 UK Tech & Telecoms Co’s
FourNet ranked one of the top 40 UK tech and telecoms companies – Tech firm also…
Inner Circle Guide to Customer Engagement & Personalisation
“The Inner Circle Guide to Customer Engagement & Personalisation”, based on surveys with over 200 UK…
How to Connect Utility Providers and Customers
Turning the lights on with low-code: how to connect utility providers and customers After a period…
Puzzel Launches Video Plus Screen Sharing to Enhance the CX
Puzzel launches video plus screen sharing to enhance customer experience: Live Share and Screen Share features…
The Return of the ‘Roaring Twenties’ – Capitalise on the boom
The return of the ‘Roaring Twenties’ – prepare to capitalise on the boom: With shops, pubs…
Make Your Remote Contact Centre PCI Compliant
PCI Compliance for Remote Contact Centre Workers The past year has seen a huge increase in…
Content Guru Storm Solution Verified as Citrix Ready
Content Guru’s storm® solution Verified as Citrix® Ready Content Guru’s award-winning storm® cloud communications solution is…
9 out of 10 Contact Centre Staff Set to Leave Jobs in 2021
Nine out of ten contact centre professionals set to leave their jobs in 2021 Survey highlights…