Homeworking is here to stay say top UK contact centres – New survey paints positive picture…
Category: – Company Info
UK National Contact Centre Awards 2021 Nominations Close
Industry recognises colleague achievements as UK National Contact Centre Awards 2021 nominations close with significant growth…
Be Part of the Big Calabrio Customer Experience Quiz
Customer Experience (CX) makes the world go round. But how much do you really know about…
Housing Provider Long-Term Partnership with FourNet
Housing provider builds long-term partnership with FourNet Lincolnshire Housing Partnership chooses FourNet to accelerate digital transformation…
Why Contact Centre Staff wellness matters more than ever
Feeling Frazzled – Why Contact Centre Staff wellness matters more than ever by Jeremy Payne, International…
Contact Centre Agents Feel ‘Let Down’ by Lack of Information
Majority of contact centre agents feel ‘let down’ by lack of information when handling customer enquiries,…
Contact Centre Report: Cloud is Here. What’s Next?
Nearly Three-Quarters of Contact Centres That Moved to The Cloud Did So During the Pandemic. Here’s…
Thoma Bravo Announces Strategic Acquisition of Calabrio
Thoma Bravo Announces Strategic Acquisition of Calabrio to Accelerate Company’s Cloud-first Customer Experience Growth Acquisition from…
Making the Move to Cloud in Contact Centres
Making the move to cloud in contact centres: 3 key questions to ask – As organisations…
Sabio congratulates Allianz Direct on its win at ECCCSA
Sabio congratulates Allianz Direct on its win at European Contact Centre and Customer Service Awards Allianz…
Content Guru Appoints New Country Manager in Germany
Content Guru, the leading Customer Engagement and Experience solution provider, has appointed a new Country Manager…
IPI teams with Mentoring Lab to help young people Get into Tech
IPI teams up with The Mentoring Lab to help young people break into the tech sector…
Business Systems Boosts CX Capabilities with Acquisition of Acrinax
Business Systems is boosting its Customer Experience capabilities with the off-market acquisition of CCaaS specialist acrinax,…
Sabio Group acquires voicebot specialist Fonetic
Sabio Group acquires voicebot specialist Fonetic – The Addition of Madrid-based Fonetic extends Sabio’s AI and…
The Inner Circle Guide to AI, Chatbots & Machine Learning
“The Inner Circle Guide to AI, Chatbots & Machine Learning (2nd edition)”, written for businesses that…
Sabio Group acquires makepositive, expanding focus on CRM
Sabio Group acquires makepositive, expanding focus on Customer Relationship Management – Acquisition of makepositive, a Salesforce…
IPI adds PCI capability to IPI Contact Centre Cloud
IPI Cloud PCI offered on consumption basis to help contact centres satisfy PCI requirements cost-effectively IP…
Contact Centre Research Industry at Turning Point
Evolution of the Contact Centre research reveals an industry at a turning point – Latest research…
How Natural Language Processing Can Benefit Contact Centre Agents
Goodbye IVR; hello NLP – how Natural Language Processing can benefit your contact centre agents and…