Take Part in The UK Contact Centre Decision-Makers’ Guide compiled and researched by ContactBabel With insights…
Category: – Company Info
ECCCSA Breaks Records – More Nominations than Ever!
ECCCSA breaks records with more nominations than ever before! – Nominations for an ECCCSA increase by…
Jabra Appointment Lee Davis to Drive Channel Strategy
Jabra announces appointment of Lee Davis to drive its enhanced channel strategy – UC channel expert…
Digital Transformation in the Contact Centre – Nigel Dunn Jabra
Digital transformation in the contact centre – Nigel Dunn, Managing Director, Jabra EMEA North What drives…
Entries Invited for Contact Centre Network NI Awards
Entries invited for the 2019 Contact Centre Network NI Awards – Entries are being sought from…
Download: 2019-20 UK CX Decision-Makers’ Guide
The 2019-20 UK CX Decision-Makers’ Guide “The 2019-20 UK Customer Experience Decision-Makers’ Guide”, based on surveys…
Content Guru Accepted as Government G-Cloud 11 Supplier
Content Guru Delivering Superior Customer Engagement and Experience to UK Government Global leader in Customer Engagement…
Jabra Partner with Code Software to Drive Better Call Quality
Jabra announces new partnership with Code Software to drive better call quality – Jabra now incorporates…
Content Guru Expand Leadership Team with New CIO
Content Guru, the world’s largest independent provider of Customer Engagement and Experience solutions, has expanded its…
Hyper Personalisation Transforms Customer Experience
Hyper personalisation transforms the customer experience – Contact centres failing to provide a hyper personalised experience…
Ann-Marie Stagg Recognised With Award by CCC
Ann-Marie Stagg, CEO of the Call Centre Management Association (CCMA), has been recognised for her outstanding…
Content Guru Sponsors SWCCF Contact Centre Awards
Content Guru Sponsors SWCCF Contact Centre Awards and Becomes Associate Member As part of its continuing…
Content Guru Strengthens Verint Partnership to Better Agent Experience
Content Guru Strengthens Verint Partnership to Deliver Better Agent Experience Cloud contact centre pioneer Content Guru…
Content Guru Appoint New Chief People Officer
Content Guru Taking Customer Engagement & Experience to the Next Level with New Chief People Officer…
European Contact Centre & Customer Service Awards
European Contact Centre & Customer Service Awards 2019 – You are the best! The ECCCSAs are…
Content Guru Showing the Way to Better Engagement
Content Guru Showing the Way to Better Engagement at Digital Government Conference Global leader in cloud-based…
Leaders Lacking Strategic Approach To Productivity
Business leaders lacking strategic approach to measuring and improving productivity, Jabra research reveals – CEOs and…
UK National Contact Centre Awards – Winners Announced
UK National Contact Centre Awards – Winners Announced - Winners announced at a gala dinner at…
European Contact Centre and Customer Service Awards 2019
European Contact Centre and Customer Service Awards 2019 are now open for entries – ECCCSAs open…