At a time when customer service calls are more complex than ever, the workers who specialize…
Category: – Company Info
Omni-channel is hot news so what’s the hitch?
Omni-channel is hot news so what’s the hitch? asks Teleopti Workforce management plays a crucial role,…
Why Contact Centres are naturally suited to Bimodal IT
Why contact centres are naturally suited to bimodal IT – Thomas Rødseth, VP of Product and…
Inside Cloud Seminar hosted by Britannic Technologies
Inside Cloud Seminar hosted by Britannic Technologies Britannic Technologies invite the contract centre industry to explore…
UK National Contact Centre Awards 2016 and the winners are….
UK National Contact Centre Awards 2016 and the Winners are…. I have always had the opinion…
The UK Contact Centre Decision Makers Guide
ContactBabel have started to conduct research for the UK Contact Centre Decision Makers Guide – the…
Content Guru Banks Stadsbank Oost Nederland
Leading Dutch municipal bank, Stadsbank Oost Nederland, a leading Dutch municipal bank, has chosen Content Guru’s…
Do We Still Want Humans in Customer Service?
In the quest to reduce costs, many organizations are automating customer service functions. But removing the…
The Changing Face of Customer Contact Event
The Changing Face of Customer Contact Following on from the success of 4net Technolgies Changing Face…
Jabra Products – AFFORDABLE & EASY in 3 Easy Steps
Choosing Jabra products has never been as AFFORDABLE AND EASY Jabra can provide you with quality…
European Contact Centre & Customer Service Awards 2016
European Contact Centre & Customer Service Awards 2016 – Nominations open 1st May 2016 You may…
Content Guru Wins Queen’s Award for Innovation
Content Guru has been awarded a Queen’s Award for Enterprise for its storm® CONTACT™ cloud contact…
Business Systems partner with Wilmac to form Global Partnership
Business Systems partner with Wilmac to form Global Partnership – The two companies form a Global…
Contact Centre Best Practice Collaboration
Contact Centre Best Practice Collaboration – Learning & Development Learning & Development Managers from some of…
Why You Should Call Someone – NOW!
Has chat and e-mail numbed our person-to-person conversational skills to the extent that we never talk…
Jabra Announces Q2 Cashbacks Promotion
Jabra launches a new offer on professional quality headsets and speakerphones providing its UK and Ireland…
What to Consider when Building a UC Strategy
Behind each successful UC deployment is a sound UC strategy. To pave the way for a…
A four step plan for contact centres to learn from the Military
Contact centres can learn from the Military when it comes to delivering excellent customer service using…
Webinar: 5 Contact Centre Best Practices You can implement today
Webinar: Figleaves and Intelecom present 5 contact centre management best practices that you can implement today…