Outbound dialling sometimes has a dubious reputation but used properly, is a powerful outreach tool. The…
Category: – Company Info
PCI Pal Urges Contact Centres to Stop Capturing Card Data
PCI Pal urges firms to stop capturing payment card data to limit future risk Data breaches…
Content Guru Welcomes New UK Sales Director
Cloud Contact Centre and Customer Engagement Hub pioneer, Content Guru, welcomes Ed Winfield as its new…
Locus H2O Removes PCI risk from Omni-Channel Contact Centre
Locus H2O Wireless removes PCI risk from omni-channel contact centre A four week integration with TokenEx…
Inner Circle Guide to Cloud-based Contact Centre Solutions
Use of cloud-based contact centre applications doubled since 2015 Cloud call routing, call recording, IVR, outbound…
Why you should enter the UK’s largest contact centre awards
The UK National Contact Centre Awards are the largest and longest established contact centre awards for…
Npower Contact Centre moves to the cloud with 4net
Npower Contact Centre moves to the cloud with 4net, bt and avaya 4net Technologies, a leading…
DTMF Payment Solution For The Contact Centre
DTMF payment solution for the contact centre using Syntec’s CardEasy payment solution Using Syntec’s patented CardEasy…
Listen! This is also Augmented Reality
By Listen! This is also Augmented Reality – Holger Reisinger – Jabra Overshadowed by all the…
Enghouse Interactive Signs activereach® as an Authorised Partner
Enghouse Interactive Signs activereach® as an Authorised Partner – Reseller brings breadth of experience & expertise…
Syntec – A Guide To PCI DSS in The Contact Centre
This eBook is a collection of blogs from Syntec’s website since 2014 and provides a comprehensive…
PCI DSS: 3 Surprises from the latest contact centre report
PCI DSS: 3 Surprises from the latest contact centre report – Robert Crutchington at Encoded takes…
The Robots Are Coming: Look to Your Nearest Neighbour
The Robots Are Coming: Look to Your Nearest Neighbour – Jeremy Hamill-Keays, Product Marketing Manager at…
The Magnificent 7– Review of Workforce Management in 2017
Olle Düring, CEO Teleopti, looks back at an exciting year with a round-up of the 7…
UK National Contact Centre Awards 2018 Open for Nominations
The CCMA UK (Call Centre Management Association) is pleased to announce that nominations for the 23rd…
Enghouse Interactive Contact Centre Predictions For 2018
2017 is rapidly drawing to a close and our attentions are now turning to the year…
The 2018 UK & US Customer Experience Decision-Makers’ Guides
The 2018 UK & US Customer Experience Decision-Makers’ Guides – ContactBabel The 2018 CX Decision-Makers’ Guides…
Free Download: 3 Critical Issues Facing Contact Centres Today
3 Critical issues facing contact centres today and how to overcome them – Thomas Rødseth reviews Puzzel’s…
Practical Ways to Digitalize the Customer Experience
Practical ways to digitalize the customer experience – Teleopti’s Product Manager Jeremy Hamill-Keays explores the brave…