Britannic Technologies Omni-Channel Contact Centre Seminar

Join Britannic Technologies on Thursday, 15th September at Mitel’s Head Office in London for the latest update on integrated communications solutions from Mitel and Britannic.

seminar.image.aug.2016Many organisations already provide multi-channel communications, but all too often communication channels are managed in silos, creating islands of technology that stand in the way of a highly efficient customer service process. This seminar will explore different ways in which you can move from disjointed multichannel communications to a synchronised operating model, in other words “omni-channel communications”.

From frontline productivity boosters to back office integration, we will give you a rounded picture of how to achieve higher performance and operational efficiencies across your customer contact hub.

As a special highlight we will discuss how you can harness WebRTC technology in your organisation. It enables web chat, co-browsing sessions and plugin-free video calls and if linked into Mitel’s MiContact Center these tools blend to deliver seamless escalation between applications and increase first call resolution.

Why attend?

This interactive seminar offers a useful mix of technology insight, strategic advice and networking, designed to give you a clearer view of your untapped customer service potential, omni-channel contact centre performance gaps and ideas how to overcome these.

Session Highlights

Latest cloud-based multimedia contact centre solutions
The power of Web Real-Time Communications (WebRTC)
Systems and application integration
Digital transformation through cloud-based communications
Mitel technology and product updates, including MiContact Center Business Release 8.0

Event Programme

9:30 – Registration

10:00 – Introduction
Jonathan Sharp, Sales & Marketing Director, Britannic Technologies

Mitel Road Map Briefing
Mike Marshall, Enterprise Account Manager, Mitel

Enhancing the Contact Centre with Middleware and Applications
Jonathan Sharp, Sales & Marketing Director, Britannic Technologies

Coffee and Networking

WebRTC – The Future of Customer Contact
Felix Winstone, Business Director, Talkative

Multimedia Contact Centre Update
Shameem Smillie, Contact Centre Specialist, Mitel

Product Demos
Mike Marshall, Enterprise Account Manager, Mitel

Lunch, Networking & Individual Consultations
What you’ll learn

Additional Information

Mitel City Offices, 10th Floor, 155 Bishopsgate, London

Event Overview

Omni-Channel Contact Centre Seminar – Thursday, 15th September

To register for this event Click Here

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