ContactBabel have started to conduct research for the UK Contact Centre Decision Makers Guide – the UK’s largest study of customer contact.
As a taste of what’s in the full report, you can download the current Executive Summary PDF by Clicking Here
Survey respondents receive the full report, pre-launch and free of charge. You’ll also receive a copy of the detailed “2016 UK Contact Centre HR & Operational Benchmarking Report”, which is £295 + VAT.
If you have a UK contact centre with 10 or more agent positions and would like to participate in the 2016’s research programme Click Here
For additional information on ContactBabel visit their Website