ContactBabel are starting their annual research for the UK Contact Centre Decision-Makers’ Guide – the UK’s largest study of customer contact.
The report highlights the facts about every aspect of customer experience management, technology and strategy within the UK contact Centre Industry – with new sections to include omnichannel, gamification, PCI compliance and web chat.
As a taste of what’s in the full report, you can download the current Executive Summary PDF infographic.
Survey respondents receive the full report, pre-launch and free of charge. You’ll also receive a free copy of the detailed “2016 UK Contact Centre HR & Operational Benchmarking Report”, with details on salaries, attrition, absence and operational benchmarking (£295 + VAT to non-respondents).
To Download the Executive Summary PDF Click Here
To take part in the UK Contact Centre Decision Makers Guide 2016 Click Here
For additional information on ContactBabel visit their Website