The UK Contact Centre Decision-Makers Guide

contactbabel.decision-makers-guide.image.jan.2016ContactBabel are starting their annual research for the UK Contact Centre Decision-Makers’ Guide – the UK’s largest study of customer contact.

The report highlights the facts about every aspect of customer experience management, technology and strategy within the UK contact Centre Industry  – with new sections to include omnichannel, gamification, PCI compliance and web chat.

As a taste of what’s in the full report, you can download the current Executive Summary PDF infographic.

Survey respondents receive the full report, pre-launch and free of charge. You’ll also receive a free copy of the detailed “2016 UK Contact Centre HR & Operational Benchmarking Report”, with details on salaries, attrition, absence and operational benchmarking (£295 + VAT to non-respondents).


Additional Information

contactbabel_logoTo Download the Executive Summary PDF Click Here

To take part in the UK Contact Centre Decision Makers Guide 2016 Click Here

For additional information on ContactBabel visit their Website

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