Echo Managed Services expand Collection Division

Echo Managed Services expands collections division with acquisition of utilities specialist, Grosvenor Services Group – Adds…

SJS Solutions improve customer care standards for In Practice Systems

SJS Solutions improve customer care standards for  In Practice Systems (INPS), the 2nd biggest healthcare IT…

Jabra: IT is Growing Into Your Brain

Jabra – Holger Reisinger. If you think you are spending too much time online, you have…

CCMA Announce Series of Training Courses

The CCMA, Call Centre Management Association, have announced a series of one day training courses, Operational…

Ageas Retail announce Closure of Belfast Contact Centre

Ageas Retail, a motor insurance company, has announced that it will close its Belfast based contact…

Irish Water seeking agents at Cork Contact Centre

Irish water has announced the recruitment of 350 additional staff at its Outsource provider Abtran’s contact…

Traveline Cymru wins contact centre outsource contracts

Traveline Cymru, the public not for profit transport information service for Wales, has secured outsource contracts…

Noble Systems Releases Noble Maestro Version 8

Noble Systems have announced the release of Noble® Maestro Version 8, an update of the company’s…

Echo Managed Services provide Anglian Water with 24/7 Service

Anglian Water Business links up with Echo Managed Services to strengthen Out-Of-Hours incident support for customers…

Eptica research sees Twitter overtake email for fast, accurate customer service

Latest Eptica research sees Twitter overtake email for fast, accurate customer service UK brands are failing…

Cirrus – Delivering the Experience Customers Deserve

Why is the Customer Experience so Important? Whereas running an efficient and effective contact centre is…

RESPONSE “Show The Love” for Help For Heros

Leading UK customer management specialists, RESPONSE, have shown their “love” for raising funds for chosen charity…

Enghouse Interactive – Getting on the Front Foot with Proactive Customer Service

Enghouse Interactive – Spring is just around the corner and for many people that’s a chance…

Jabra UK&I Increases Channel Sales with Appointment of Kelly Dickson

Jabra UK & Ireland Business Solutions enhances its Sales team with the appointment of a new…

Jabra: Confetti Days Kill Productivity

Today, I had a confetti day: this means that I had to spend the night in…

CCMA – National Contact Centre Awards

There are only 24 hours left to nominate your role models for the UK National Contact…

Webhelp UK The challenge ahead for energy brands

Webhelp UK – The dominance of the Big Six has been challenged, but if the young…

Webhelp UK smash Macmillan Cancer Charity Target

Customer experience management company, Webhelp UK, have announced that it has surpassed its fundraising ambitions for…

LivePerson Technology enables TalkTalk customers to ChatChat

Technology provider LivePerson is teaming up with TalkTalk to help the telecoms provider move from a…

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