Flybe Exeter Contact Centre – Job Losses? – It has been reported that Flybe are to close its Exeter based contact centre with the loss of up to to 100 jobs.
The Budget Airline has confirmed that the company is moving to a new location in an effort to reduce operating costs; at present the contact centre operation is outsourced to Sitel on a three year outsource contract which commenced January 2013..
A Flybe spokesman commented,
“Flybe can confirm it is proposing to move its customer contact centre that has been outsourced to Sitel for the past three years.”
“The airline is working very closely with SITEL to ensure the smooth transition to a new location and to ensure that its customers continue to receive the same high quality customer service they have come to expect.”
“It is anticipated that the move will be completed by February 1, 2016.“This is a strategic decision based solely on reducing operating costs and is in no way a reflection on the service that Sitel has provided to the airline from its Exeter offices.”