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South West Contact Centre Forum Quarterly Forum

swccf.image.2015South West Contact Centre Forum Quarterly Forum- Best Practice Event Thursday 10th September 2015 – 9am – 1pm

Best practice events exploring topics of primary interest to the contact centre industry and fascinating insights from industry experts.

Join the South West Contact Centre for the next quarterly Forum showcasing the winner of the South West Contact Centre Awards – Large Contact Centre of the Year.

AXA PPP Healthcare – formerly Simplyhealth – welcome you to their state-of-the-art centre in Bristol to experience their formula for award winning service.

Featurning break out groups across key areas – Sales, Customer Relationship Management, Service Delivery, Recruitment, Training & Development – this interactive morning provides an unmissable opportunity to witness some of the great ideas this award winning company offer their staff and customers.

Agenda 

  • 09.00 – Registration & coffee
  • 09.30 – Welcome & SWCCF Awards Review – Jane Thomas – South West Contact Centre Forum
  • 09.45 – Welcome – Dave Guyatt/Jo Kennedy – AXA PPP Healthcare – The journey – culture, vision and values
  • 10.15 – Breakout Groups
  • 11.00 – Coffee & Networking
  • 11.30 – Breakout Groups – continued
  • 12.15 – Q&As – led by Dave Guyatt/Jo Kennedy – AXA PPP Healthcare
  • 12.45 – Industry Update – South West Contact Centre Forum
    Round up of forthcoming dates & activities
  • 13.00 – Presentations finish – lunch & networking
  • 13.30 – Close and/or optional tour of contact centre

Address

AXA PPP Healthcare
Bristol Health Office
Redland Hill, Bristol BS6 6SH


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