Sainsbury’s brings SignVideo to its contact centres

Sainsbury’s brings SignVideo to its contact centres – revolutionising the way deaf British Sign Language (BSL)…

Interactive Intelligence Positioned in Magic Quadrant for Contact Centre Infrastructure

Interactive Intelligence Positioned as a Leader in the Magic Quadrant for Contact Centre Infrastructure, Worldwide Report…

3 Ways of Successfully making Customer Service Everyone’s Job

3 ways of successfully making customer service everyone’s job – In this article Michael Cheung of…

Contact Centre Agent Engagement – Inspiring ideas from SJS Solutions

Contact Centre Agent Engagement – Inspiring ideas from SJS Solutions Anyone attending the biggest contact centre…

ContactBabel – Inner Circle Guide to Cloud-based Contact Centre Solutions

ContactBabel Analyst report: Cloud-based Contact Centre Solutions definitive 2012 “Inner Circle Guide to Cloud-based Contact Centre…

How to Ensure Your Contact Centre is PCI DSS Compliant

It’s not often we’re bowled over by stats at Expolink Towers, but these are pretty earth…

Interactive Intelligence to Livestream at Annual Customer & Partner Conference

Interactive Intelligence to Livestream Select Sessions at Annual Customer and Partner Conference – Select sessions covering…

Enghouse Systems Acquires Reitek S.p.A

Enghouse Systems Acquires Reitek S.p.A Acquisition Expands Contact Centre Presence in Italy Markham, Ontario; Milan, Italy…

mplsystems Positioned in 2015 Gartner Magic Quadrant

mplsystems, leaders in customer engagement centre and field service technologies, have announced that they have been…

Staples Direct announce closure of Doncaster Contact Centre

Stationary and office supplier Staples Direct have announced that it is to close their Doncaster based…

Contact Centre Real Time Reporting and how to get the most out of it

Contact Centre Real Time Reporting: Alex Cooksey of Syntec suggest ten simple ways in which real…

Security fears putting people off contactless payments, new survey shows

Security fears putting people off contactless payments, new survey shows Nearly half of smartphone users do…

Ormuco Launches First Enterprise Hybrid Cloud Solution

Ormuco Launches First Enterprise Hybrid Cloud Solution to Simplify Cloud Management for Middle Market and Large…

Neopost Contact Centre Excellence Recognised Again

Following its success at the 2015 UK National Contact Centre Awards, where it won the Silver…

Low Employee Engagement: Is the Government missing a real productivity issue?

Low Employee Engagement: New research shows just over a third (36%) of British staff are highly…

CCMA Award Winners – Joanne Silner Contact Centre Manager of the Year 2015

In our continuing series of interviews with the CCMA’s UK Contact Centre National Awards 2015 winners…

CCMA Award Winner: Ann McCormack of Sky UK

Visitors and subscribers to contact-centres.com will realise that we are great supporters of the CCMA (Call…

Jabra is Searching for the UK & Ireland’s SuperAgents

Jabra is searching the UK & Ireland’s SuperAgents – Article by Nigel Dunn Managing Director Jabra…

How to make your call recordings PCI DSS compliant

How to make your call recordings PCI DSS compliant – Advice from Danny Cresswll of Syntec…

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