RESPONSE To Create 50 new Jobs
Leading UK contact centre services provider, RESPONSE, has announced the creation of over 50 new jobs, with new recruits set…
Contact Centre
GoResponse celebrate Tenth Anniversary
This October marks the ten-year anniversary of thriving Kent business GoResponse. A true local success story, customer service specialists GoResponse…
Why you should MOT your contact centre
Dave Ogden, Solutions Consultant at Aspect Software Getting a motor vehicle MOT tested can be an inconvenience, but it is…
Spark Response Supports Unemployment Initiative To Help Jobseekers
Contact centre, fulfilment and eCommerce provider, Spark eCommerce Group, is helping dozens of jobseekers find work thanks to its support…
Teleperformance announce recruitment drive
Teleperformance have announced a major recruitment drive across UK sites. From a total of 1,000 jobs on offer, 621 jobs…
Webhelp TSC team tee off to help raise over £9,000 for Quarriers
A team of four customer experience professionals from Webhelp TSC in Greenock has helped raise £9,970 for Scottish social care…
Stream Global Services Opens Belfast Contact Centre
Stream Global Services held a grand opening ceremony (3rd October) to commemorate its newest contact Centre, which is located in…
Serco announce expansion plans
Outsourcer Serco, who secured a three year outsource contract with Hull Council, have announced initial plans for a new contact…
Call Connection To Create 100 New Jobs In Newcastle
Outsourcer Call Connection is set to extend its operations in Newcastle bringing up to 100 new jobs to its Newcastle…
‘Five Step guide to converting Christmas shoppers with Customer Service’
With UK consumers spending an estimated 375m hours shopping online last December, 17m of those on Boxing Day, and with…
TUI Travel Cruise Set to Close Swansea Contact Centre
It has been reported that Travel operator TUI is to close their Swansea based contact centre with the total loss…
Interactive Intelligence to Launch Content Management Solution
New content management software designed to help contact centres and enterprises reduce costs, increase employee productivity, and improve customer service…
Mind Candy deploys Eptica’s multichannel platform
The Eptica solution will support 80 million online Moshi Monsters players and eStore customers as well as offline Moshi Monsters…
Stream Global Services Hiring 50 Permanent Positions in North Dublin
Another 200 seasonal jobs to be created in lead up to Christmas Stream Global Services Dublin have announced a major…
Capita signs three-year contract to manage customer contact for Government
Capita’s customer management business will manage 10 enquiry lines on behalf of the Department for Work and Pensions (DWP) from…
Sitel UK acquires Version 5 of Customer Contact Association Global Standard
Sitel UK has acquired the CCA Global Standard© Version 5. Version 5 is designed with a greater emphasis on best…
CC33 on recruitment drive at Sheffield based site
CC33, who offer services to include telemarketing, digital marketing and training, have announced a recruitment drive to staff their second…
Hosted & Cloud – Are they synonyms?
The future is in the cloud, or is it hosted? Are they different concepts or can these terms be used…
Domestic & General recruit at their Nottingham Contact Centre
Warranty Provider Domestic & General are running a recruitment campaign for 250 staff at their Nottingham based contact centre in…