Sitel have unveiled plans to open a new site in Coventry to add to its nationwide…
Tag: Contact Centre
National Customer Service Week – Understanding your Customer
As part of National Customer Service Week todays words of wisdom come from Nick Peart Marketing…
Get Ready for Polarised Customer Service
A new survey from Enghouse Interactive, polling the views of more than 2,000 adults across the…
Mitel Introduces New Brand
Mitel have launched a new corporate brand which is the latest in a series of strategic…
Cirrus Announce Teleopti Partnership
Cirrus have announced that they have formed a partnership with Teleopti to complete the integrated workforce…
Contact Centre fined over PPI ‘nuisance calls’
EMC Advisory Services Ltd, based in Paignton with contact centres sites in Exeter and Torquay have…
CWU Union Target contact centres
CWU branches will be out and about in contact centres across the country this month as…
RESPONSE Exceeds CCA Standard
RESPONSE has once again demonstrated its commitment to the highest standards in customer excellence having successfully…
UK Customer Experience Awards 2014
Winners of the UK Customer Experience Awards 2014 have been announced during a celebratory lunch at…
The Co-operative Bank create 55 jobs at Leek Contact Centre
The Co-operative Bank have announced the creation of 55 news jobs at their Leek based contact…
WCCF Awards – Categories & Criteria Entries now open
Celebrating excellence and innovation across the Welsh contact centre industry, these prestigious awards are free to…
Converso announce 100 Jobs at Southend Contact Centre
Outsourcer Converso have announced the recruitment of up to 100 staff at their Southend on Sea…
Call centre customer service declining – New programme launched to raise standards
Customer service satisfaction across the UK’s call centres has fallen over the last 18 months from…
New Real-Time Agent Coaching Solution
Supports real-time analysis of agents’ interactions with customers, dramatically improving service, compliance and quality Enghouse Interactive…
Omni-Channel Service Could Make Fast Food Even Faster
Omni-Channel Service Could Make Fast Food Even Faster-Fast food is something that many of us enjoy;…
Syntec Telecom Rebrands as Syntec
Syntec Telecom has shortened its name to Syntec, with the new corporate strapline ‘integrated contact…
Webhelp UK’s 212 Team wins top industry award
Webhelp UK’s ‘212 Team’ took the UK Customer Experience Awards 2014 to new heights last night…
Consumers frustrated with energy companies’ complaints handling
Consumers frustrated with energy companies’ complaints handling Regulator tells energy suppliers to improve Energy suppliers received…