Noble Systems Receives Frost & Sullivan’s Market Share Leadership Award – Customer contact technology provider again ranked as the leader in outbound dialling technologies
Noble Systems, a global leader in unified contact centre technology solutions, has received the Frost & Sullivan 2015 Market Share Leadership Award for the North American Outbound Dialling Systems market. The award marks the third consecutive year that Noble has been ranked as the market leader. At the heart of its continued growth is Noble’s key performance drivers of flexible deployment options, compelling feature set and strength of offering.
The Frost & Sullivan North American Outbound Dialing 2015 Market Share Leadership Award is presented to the company that has demonstrated excellence in capturing the highest market share within its industry. The award recognises the company’s leadership position within the industry in terms of revenues or units, as specified. Noble Systems’ client base has grown to more than 20 percent of the outbound dialler systems market, maintaining its position at the head of the marketplace. Of note are Noble’s continued growing patent portfolio and brand strength; its innovative solutions for issues that affect the dialling market, including compliance and improving the customer experience; and flexible options for organisations of all sizes.
Nancy Jamison, principal analyst, Customer Contact at Frost & Sullivan commented,
“For the third consecutive year Noble Systems has achieved greater than 20 percent market share in the Outbound Dialling Systems market, increasing its share over 2014 and maintaining its market leadership position”,
“The company’s creativity and innovation in the outbound dialling market and overall breadth of complementary contact centre solutions are just two of the many reasons that it continues to excel in the marketplace”.
James Noble, President and CEO of Noble Systems, states,
“Noble Systems is committed to providing contact centre technology solutions for organisations of all sizes, beginning with superior outbound, inbound, and compliance technologies and extending to a complete, unified customer communications platform.
We are honoured to again be recognised by Frost & Sullivan for our best-in-market solutions, and to be the leading resource for companies looking to improve their customer contact strategies in today’s challenging regulatory and operational environment”.
Noble Systems is a global leader in the customer communications industry, providing innovative solutions for Unified Communications, Business Process Management and Analytics. Tens of thousands of agents at 4,000+ client installations worldwide use Noble platforms to manage millions of customer contacts each day. Noble offers a unified suite of multi-channel inbound, outbound and blended contact processing, strategy planning, and resource management tools for companies of all sizes. Our premise, cloud, and innovative premise/cloud hybrid platforms include ACD, predictive dialling, blended processing, recording and monitoring, IVR, messaging, interaction analytics and workforce management.