Genesys Recognised for Strong Vision, Comprehensive CX Solutions
Genesys, the omnichannel customer experience (CX) and contact centre solutions company, have announced the company is positioned as a market leader in the “Magic Quadrant for Contact Center Infrastructure, Worldwide”1 report by Gartner, Inc. This is the seventh consecutive year that Genesys has been named a leader for contact centre infrastructure. Gartner also positioned Genesys the furthest for “completeness of vision” for the seventh consecutive year.
The annual Gartner Magic Quadrant report evaluates contact centre vendors on their completeness of vision and ability to execute. Based upon Gartner’s independent analysis, vendors are placed within one of four quadrants: visionaries, niche players, challengers or leaders.
Genesys Omnichannel Journey Management was unveiled during the 2015 Enterprise Connect conference in March. The new omnichannel enhancements to the next generation Genesys Customer Experience Platform provide new capabilities that include omnichannel context (inclusive of voice), multimodality, orchestration and journey lifecycle management.
Paul Segre, President and Chief Executive Officer of Genesys, commented,
“We’re setting a new standard for omnichannel customer engagement and educating the market on the need for a comprehensive and customer-centric system of engagement as a key ingredient to a world-class customer experience strategy,”
“We are proud and excited to be recognised by Gartner as a market leader in its Magic Quadrant report for the seventh year in a row.”
1 Gartner, Magic Quadrant for Contact Centre Infrastructure, Worldwide, May 18, 2015
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Genesys is the market leader in omnichannel customer experience (CX) and contact center solutions in the cloud and on-premises. We help brands of all sizes make great CX great business. The Genesys Customer Experience Platform powers optimal customer journeys consistently across all touchpoints, channels and interactions to turn customers into brand advocates.
Genesys is trusted by over 4,500 customers in 80 countries to orchestrate more than 100 million digital and voice interactions each day.